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    Customer Service Coordinator - Naples, United States - G L Homes of Florida Corporation

    G L Homes of Florida Corporation
    G L Homes of Florida Corporation Naples, United States

    3 weeks ago

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    Description
    Job Description
    Customer Service Coordinator Job Description:

    Assist in maintaining a high level of customer satisfaction through excellent phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.

    Key Duties and Responsibilities:
    • Entering New homeowner files, calling to go over walk-thru items left over, entering those items. Giving the H/O access to the warranty system and explaining the Warranty process.
    • Schedule service request reviews with superintendents for homeowners submitting new issues that cannot be direct dispatched.
    • Take the time to go over all open issues with homeowners, if requested.
    • Responsible to dispatch emergencies, when necessary.
    • Advise Management of any situation that requires immediate management involvement.
    • Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes' guidelines.
    • Administrative duties, including answering busy phones, filing, scanning, data processing, picking up messages, ER calls and returning all in a timely manner.
    • Follow-up with billing and invoices to ensure the sub-contractors are being paid on a timely basis.
    • Other related duties and projects as assigned by management.
    Experience and Skills
    Education & Experience:
    • High School diploma required
    • A minimum of 7 years previous customer service experience required.
    • Experience working with residential builder or in similar field preferred but not required.
    Skills & Abilities:
    • Interpersonal Skills - Must enjoy working with customers. Must maintain a professional and personable attitude at all times.
    • Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times.
    • Capable of handling difficult clientele.
    • Must have strong administrative skills.
    • Good computer skills: must have experience using Excel at intermediate level.
    • Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance.
    • Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously.
    • Must have good organizational, time management skills and follow-up skills
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