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    Service Manager - New Orleans, United States - Hotel Henrietta

    Hotel Henrietta
    Hotel Henrietta New Orleans, United States

    6 days ago

    Default job background
    Full time
    Description
    Hotel Henrietta is an extension of Columns, the storied 18-room hotel with extensive event spaces located just down the street. Columns was originally built in 1883 by Thomas Sully as a private residence for Simon Hernsheim, a wealthy tobacco merchant and philanthropist. As a nod to Hernsheim, Sandstone named their new raw bar in the French Quarter, Fives, after the old-fashioned slang for a five-pack of cigars. Tying the three properties together, the name Hotel Henrietta is a reference to Hernsheim's sister. In total, Columns, Fives, and Hotel Henrietta feature 60 guest rooms, two full-service restaurants & bars helmed by Executive Chef Paul Terrebonne, and multiple event spaces for weddings, private events, and business meetings.

    The Service Manager, in collaboration with colleagues in leadership at the hotel, will set and communicate standards and practices for the business to ensure a high performing and happy team. The Service Manager works closely with colleagues, with input from senior leadership, to drive service each day and inspire team members to work together and hold one another accountable to the standards set. The Service Manager inspires, educates, and supports the bar, coffee shop and dining service teams to create the best dining experience for all guests and the best work environment and experience for all staff.

    Among a variety of other duties and responsibilities, the Service Manager will oversee and supervise inventory and ordering, hiring, onboarding, scheduling, training, and tipsheets for all FOH employees, as well as handle payroll for all hotel employees across departments. Candidate will have a passion for food and beverage, a solid knowledge of classic cocktails, spirits and wine, and a commitment to effective and warm leadership.

    Relevant Knowledge, Skills & Ability

    • Must be highly proficient in Microsoft Office applications, including Word, Excel, Outlook, and Internet Explorer/Firefox
    • Should be very hospitality driven with a great phone demeanor even under pressure
    • Attention to detail
    • Must have excellent time management, interpersonal and communication skill
    • Multi-tasking
    • Excellent verbal & written communication
    • Knowledge/experience in office
    • Administration
    • Basic accounting skills
    • Should be well spoken, friendly and organized with an attention to detail
    • Prior experience running a successful business
    • Proficient knowledge of systems and processes in restaurant management
    • Strong financial acumen
    • Ability to lead and empower a team
    • Ability to demonstrate discretion and leadership in complex employee relations matters

    Hotel Henrietta is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

    Resumes should be submitted by email to , or directly via this posting. We will contact you to set up an interview time.

    Thanks for your interest in our hotel and we hope to hear from you soon

    More detail about Hotel Henrietta part of The Columns, please visit
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