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Head of Operations - Berkeley, CA, United States - University of California-Berkeley
Description
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included.
Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; its public mission and commitment to equity and social justice; We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.
When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners.
In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.
The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs.
We are currently seeking a Director, Ticket Operations.Application Review Date
The Director, Ticket Operations will be responsible for directing, managing, developing, and supporting the overall and day to day operational and strategic aspects of the Athletic Ticket Office.
This includes the development of operational procedures, inventory management, the supervision of all ticket office staff, and the oversight of on-site ticket sales efforts.
This position will be responsible for running a ticketing operation that processes over $12M in ticket sales annually.Independently plans, organizes, administers, and implements ticketing operations for assigned sports teams: Acts as liaison with coaches, director of operations, student-athletes, vault supervisor, events management, facilities, and marketing for each sport as necessary.
Responds to customer inquiries and problems via email, window, day of game, or phone. Provide support in all operational aspects for post-season games home and away.Manages all ticket operations for Football, Rugby, and other sports as assigned. Works with Event Management to ensure security needs are met for the event. Manages player guest admissions, media pass list, recruit admissions, will call admissions, and game-day ticket sales. Ensure secure transportation of monies to and from the Athletic Ticket Office. Analyzes and implements new or revised standard operating procedures for game day ticket operations for assigned sports. Oversee all petty cash funds for the Athletic Ticket Office
Oversees and supervises all ticket sales and customer service issues at Ticket Office windows and on-site at athletic events.
Ensure excellent customer service is being maintained daily by student workers via the phone, window, and email. Balances and reconciles ticket sales made at the windows and on-site at events.Responsible for ensuring that ticket orders are processed efficiently, accurately, and promptly and are distributed properly.
Works collaboratively with other external affairs functional unit heads (Development, Marketing, Ticket Sales, and Service, Learfield MMR, Event Management, and Facilities) to help ensure efficient operations and effective customer service.
Responsible for overseeing ticket sales efforts on-site at events, through the ticket sales/will call windows.Supervises two Athletic Ticket Office staff members. Responsible for hiring, training, advising, and conducting performance management.
Experience and understanding of basic data management tools.
Bachelor's degree in a related field or equivalent training/experience.
Good judgment and effective decision-making and problem-resolution skills, including skill to recognize and deal effectively and appropriately with real and potential problem areas, including skill to determine the issues/problems that need to be brought to the attention of higher-level staff and/or management.
Excellent verbal and written communication skills in the English language.Must be proficient in the use of computer applications.
Substantial knowledge of Paciolan Ticketing System, Salesforce CRM, and other ticketing systems.
Knowledge of accounting, cash handling, finance, audit procedures, and marketing.
Ability to work nights, weekends, and holidays, if needed.
Advanced degree in a related field.
Prior experience leading an athletic ticket operation.
Working knowledge of the University's and Department's cash handling policies.
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement.
This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs.
The budgeted salary range that the University reasonably expects to pay for this position is $65,000-$75,000This is a 100% full-time (40 hours per week), career position that is eligible for full UC benefits.
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.
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