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    Solutions engineer - San Francisco, CA, United States - Persona

    Persona
    Persona San Francisco, CA, United States

    Found in: Jooble US O C2 - 5 days ago

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    Description

    At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities.

    Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way.

    In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.

    As a Solutions Engineer, you will be the primary technical point of contact on a portfolio of accounts, partnering with the Customer Success Manager to support our customers and ensure they maximize the value of our solution at each stage of the customer journey.

    You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform's capabilities and industry best practices.

    You will partner with the CSM team to develop resources and processes to scale customer support, improve customer education, and create automation to drive repeatable and predictable revenue.

    You'll understand their business and technical needs, and help craft customized solutions to drive long-term value.

    You'll be a key player during onboarding and integration, partnering with the CSM team to ensure the customer's technical success as they implement with our platform.

    Apply your deep technical and customer knowledge to help iterate on and improve internal and external processes.

    Update and maintain technical documentation, change logs and other scalable resources to improve the customer experience throughout the customer lifecycle, including Help Center articles, video guides, etc.

    In partnership with customer success managers, engage with Product and Engineering teams to incorporate and prioritize customer feedback, and help inform the roadmap.

    You will automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making.

    3+ years of work experience in a technical customer-facing role (e.g. customer engineering, solutions engineering, sales engineering, solutions architect, implementations engineer)
    ~ Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby)
    ~ You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
    ~ Bonus points for experience in the compliance, identity verification, and/or fraud space

    At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values.

    We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

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