Technical Specialist - Toledo, United States - PERRY proTECH

PERRY proTECH Toledo, United States

1 week ago

Description

Job Description

Have you ever wanted to be an Employee Owner? We are looking for a motivated and results-driven individual to join our team as a Technical Specialist

As a Technical Specialist, this person is responsible for ensuring client satisfaction by assisting the sales team in developing and presenting required IT solutions as well as promoting the value proposition of PERRY proTECH products and services. This individual will provide timely and thorough responses to requests for technical support, solution and application recommendations, business case analyses, quotes, and client-related issues.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Conduct in-depth technical discussions with clients
Investigate client networks and complete network assessments which will support solution proposals
Provide Solutions Architects with specific technical information and client needs to build out proper hardware and infrastructure solutions
Support sales during quoting and proposal process as the primary technical resource
Understand clients' needs especially with compliance and regulations
Review pending orders and specific customer requests to ensure excellent customer experience
Prepare and distribute KPI and SLA performance reviews with clients and internal staff, creating action plans where appropriate
Support sales through Quarterly Business Review process by serving as the resource for all technical-related topics
Stay up to date with new product offerings and feature launches
Assist in communicating and training on product offerings as well as the positioning of these offerings
Identify and escalate issues to other teams as needed
Effectively communicate with sales, service, end users, and clients to ensure to ensure service delivery meets expectations
Follow up with customers and users to complete resolution of issues
Stays abreast of current developments in the Information Technology field to include legal and compliance requirements
Continue education and certifications through workshops, seminars, higher education settings, establishing personal networks, and participating in professional societies

GENERAL REQUIREMENTS:

Interpersonal and client relation skills
Ability to think strategically and critically
Keen attention to detail and ability to problem solve
Capable of handling multiple tasks and working in a fast-paced environment
Self-motivated, flexible, and take initiative
Excellent verbal and written communication skills
Prioritize customer service and client satisfaction
Present yourself in a professional and courteous manner as a representative of PERRY proTECH
Uphold and embody PERRY proTECH core values at all times
Abide by PERRY proTECH policies and procedures outlined in the Company Handbook

WORK ENVIRONMENT:

A Technical Specialist is required to travel to client locations to provide technical support as well as for training purposes. This individual will stay in constant communication with clients, sales, and service personnel to determine where they are needed most.

QUALIFICATIONS:

Understanding of email systems, components, and migrations
Understanding of a SaaS model and hosting solutions
Understanding of basic network technologies including wireless technologies
Network infrastructure (router/switch/firewalls) knowledge
CompTia A+ and/or Net+ certifications or comparable experience
Ability to perform basic Windows troubleshooting and support
Familiarity with backup and recovery process
Associate degree or equivalent with a demonstrated successful work history
5+ years in Information Technology field
Microsoft server/AD experience and certifications is a plus
Cyber security experience is a plus
MS365 Fundamentals (MS900) is a plus
Experience with Microsoft Azure is a plus
Must be able to lift up to 50 lbs

Company DescriptionPERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients' challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation

Company Description

PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients' challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation

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