- Selected candidate must reside within two (2) hours of the client's Headquarters in Woodlawn, MD
- Selected candidate must be willing to work on-site at least 2 days a week.
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using , Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
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Data Governance Engineer
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Splunk Data Analytic Subject Matter Expert
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Omm IT Solutions Windsor Mill, United States*** Selected candidate must reside within two (2) hours of Client's Headquarters in Woodlawn, MD · *** Selected candidate must be willing to work on-site at least 2 days a week. · Position Description: Serve as the ServiceNow Technical Project Manager for multiple infrastructure ...
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Senior AWS Architect/Engineer
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Network Engineer Level III
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Network Infrastructure Architect/Engineer
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Sr. Automation Engineer
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Senior Java Developer
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Sr. Automation Engineer
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Senior Frontend Engineer
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Senior Drupal Developer
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Senior Angular UI Developer with Java
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Senior Full Stack Developer
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Senior Automation Tester
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Sr .Net Developer
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Senior MongoDB Engineer with Ansible
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Mid-Level Drupal Administrator
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Omm IT Solutions Windsor Mill, United StatesPlease Note: · Selected candidate must reside within two (2) hours of the client's Headquarters in Woodlawn, MD · Selected candidate must be willing to work on-site at least 2 days a week. · Position Description: · Design, develop, and implement next-generation content managemen ...
Senior AWS Connect Engineer/Developer - Windsor Mill, United States - Omm IT Solutions
Description
Please Note:Position Description:
Key Required Skills:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.
Requirements
Basic Qualifications:Required Skills:
Desired Skills:
