- Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
- Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.
- Facilitate effective communications within a complex matrix organization (internal/external teams).
- Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
- Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.
- Participate in discovery sessions and process definitions with the project team and developers.
- Experience in the processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.
- Bachelor's degree and 7 years of experience, Masters and 5 years of experience or 11 years of experience in lieu of a degree
- Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
- Masters or Doctorate degree may substitute for required experience.
- 10 years of experience as an IT infrastructure technical project management.
- 7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
- Knowledge and experience with CCaaS solutions implementation.
- Must be able to obtain and maintain a Public Trust.
- IT Technical Project Management Leadership (PMP required).
- Effective leadership communications and team player (externally /externally).
- Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.
- Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
- Experience designing and developing ServiceNow process flows/workflows.
- Effective executive/stakeholder level briefings.
- Familiarity with modern front-end build pipelines and tools.
- Excellent communication and written skills
- Ability to focus and drive team to meet Project Plan milestone dates.
- Provide guidance and assistance to project resources to meet defined deliverables.
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Infrastructure Services Technical Project Manager - Windsor Mill, United States - Omm IT Solutions
Description
*** Selected candidate must reside within two (2) hours of Client's Headquarters in Woodlawn, MD*** Selected candidate must be willing to work on-site at least 2 days a week.
Position Description:
Key Required Skills:
Requirements
Basic QualificationsRequired Skills
