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    Service/Parts Manager - Louisville, United States - Affinity

    Affinity
    Affinity Louisville, United States

    2 weeks ago

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    Description

    Come join a team where People make the difference As a part of the company, a highly decentralized organization, the client relies heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we are committed to attracting and retaining top talent.

    We are searching for a motivated and well-spoken Inside Sales Parts Manager to join our team.

    The Inside Sales Parts Manager will be responsible for developing new leads/contacts, understanding customer needs, compiling, and analyzing sales data and strategies, offering parts solutions, and managing the department.

    To be successful you should be able to build rapport with customers while ultimately seeking their satisfaction. A top Inside Sales Parts Specialist should also be very competitive and a good listener.

    The primary responsibilities will be to increase opportunities through customer interaction, add value to the customer through problem solving, and increasing our success rate with quotations.

    PRINCIPAL DUTIES AND RESPONSIBILITIES ? Manage Service Parts Team for identifying and managing processes and procedures ensuring accuracy of information across all inputs.

    ? Learn the product line, bills of material, and part functionality in relationship to the heavy truck market.


    • Spend time job shadowing shop and office personnel learning production processes, equipment, and spare parts for applying knowledge gained to positions day-to-day activities. Work with key vendors for developing and implementing E-commerce site while also providing overall management for improving resource allocation and alignment. Pursue customers regarding parts quotations to ensure their needs are being met.
    If certain parts are not ordered, seek to understand why, and provide feedback to the team. ? Seek to understand customer needs and identify opportunities for up-selling complimentary parts and upgraded solutions. ? Inquire and develop competitive database for learning about competition and missed opportunities.


    • Identify customers with declining sales, then work with them to recover that business. Skills and Qualifications Bachelor's Degree or Higher in Marketing or Business Administration preferred. Will consider achievements and years of experience for Associates Degree.
    • Strong organization and planning skills, including project management. Keen attention to detail and accuracy. Strong computer skills with competence in Word, Excel, and PowerPoint.
    • Strong communication (oral and written), collaborative problem solving, and analytical skills. Be able to work independently and in a team environment. Able to manage time effectively, prioritize tasks, and achieve set targets.
    • A can do, winning attitude is a must. Ability to travel when and if necessary.
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