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    IT Support Analyst I - Dayton, United States - Navia Benefit Solutions

    Navia Benefit Solutions
    Navia Benefit Solutions Dayton, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionThis position is FT in-office M-F 8-5pm

    This positions pays $45K-$55K annually
    Position Summary
    The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and or request. This resource will maximize customer service experience with internal and external users which Navia values customer satisfaction.
    Essential Functions
    • Manage ticketing queue and projects.
    • Configure equipment for New Hires & Replacement equipment.
    • Coordinate and execute IT asset lifecycle activities from requisition through disposal.
    • Assist with implementing IT efficiencies and self-service.
    • Respond to IT and end users for resolution of issues and request.
    • Perform IT Audits/governance as needed.
    • Perform imaging, Bitlocker, data recovery, and backups.
    • Maintain a clean and organized workspace.
    • Assist with management of hardware and software vendors.
    • Reviews, updates, and maintains tickets until they are closed.
    • Works closely with the IT Support Lead and ServiceDesk Manager.
    • Communicate effectively with management and internal teams.
    • Perform other related duties as assigned.
    Requirements
    • Windows 10 and MS OS knowledge and working knowledge of MS Office applications
    • Bitlocker
    • ManageEngine Imaging
    • Ticketing systems (JitBit)
    • Active Directory
    • O365
    • MS Teams
    • Amazon Connect

    Please visit our career page and apply directly:

    Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA

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