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    Mac Support - Allen, United States - Omni Inclusive

    Omni Inclusive
    Omni Inclusive Allen, United States

    1 week ago

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    Description

    Mac Support

    Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications on a Mac Device.

    Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day.

    It is a onsite type role that does require strong people and communication skills along with a solid background of Mac workstation support.


    Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task.

    Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Mac Hardware or Software environments.


    Advanced Experience in MAC Operating systems. Candidate should also have a knowledge of all Windows related Hardware and Software type issues. Strong Experience in JAMF is preferred.

    Minimum 3 years work experience.


    Roles and Responsibilities:


    • Setup and configuration of all MAC OS systems
    • Knowledge in Zero Touch Deployment for MAC's
    • Provide 2nd Level Software Support
    • Knowledge of JAMF
    • Experience with JAMF self-service management and command line
    • Imaging and reimaging of MAC's Laptops to latest OS Version
    • Diagnosing and Troubleshooting MAC related OS and Hardware problems
    • IMAC
    • Perform Software Installations on all apple devices
    • Smart Hands Activities
    • Provide remote support for users traveling or at home.
    • Provide VPN support on Mac devices
    • Provide accurate asset information within ticketing system to ensure an accurate asset database
    • Perform refresh of end user devices in alignment with refresh schedules
    • ssist with Mac inventory activities as required weekly and monthly
    • Proper Documentation of End User Issues within Service Now
    • Backup and Restoration of End User Data
    • Create, modify, and maintain MAC processes and policies
    • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
    • bility to work in Active Directory for Windows if needed
    • bility to work within Service Now
    • Strong ability to interact with Customers

    Primary skills:
    Mac Support , Jamf , VPN , Servicenow
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