Technical Associate - New York, United States - Con Edison Company of New York

Con Edison Company of New York

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Mission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

Responsible for utilizing cyber security monitoring tools to provide daytoday operational support and monitoring of the IT computing infrastructure.
Will be expected to provide timely response, troubleshooting and escalation of alerts and coordinate incident response efforts with Cybersecurity Operations Center (CSOC) within the Information Security Group.
Monitor, troubleshoot and support intrusion prevention, endpoint protection, data loss prevention, and access control technologies
1st Level triage, analysis, and processing of alerts
Respond swiftly to all alerts; perform initial risk/impact assessments or escalating issues as appropriate
Open and track incidents through to resolution
Facilitate communications to both internal and external parties.
Document security incidents, including their impact and remediation actions taken.
Analyze and investigate security events to determine the root cause and severity of the threat.
Provide real time and near real time responses to end users, technical support groups and IT management
1st level threat intelligence processing
Metric collection

Required Education/Experience

High School Diploma/GED and Two years of relevant work experience, in an IT field

Preferred Education/Experience

Bachelor's Degree in IT related area; computer science, Information Security or related field and One year of relevant work experience, in an IT field
Associate's Degree in IT related area; computer science, Information Security or related field and Two years of relevant work experience, in an IT field

Relevant Work Experience

Previous IT experience is required
Scripting experience preferred
Knowledge of security tools is preferred
Good understanding of industry standard policy, processes and procedures covering incident, problem and change management is preferred

Skills & Ability

Strong written and verbal communication skills
Ability to work within tight timeframes and meet strict deadlines
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Ability to drive multiple projects to successful completion

Licenses & Certifications

Other Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

Equal Opportunity Employer

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.