Network Administrator - Mississippi, United States - ValidaTek, Inc.

ValidaTek, Inc. Mississippi, United States

4 weeks ago

Description

Shift Time: Friday 6 PM - 7:30 AM, Saturday: 6 PM - 7:30 AM, Sunday: 6 PM - 8:30 AM

The ideal candidate is responsible for maintaining the design and integrity of both customer-facing and internal systems as well as providing technical assistance to team members with system and network requests.

Responsibilities

Responsible for collecting data on incidents and providing accurate descriptions, work performed, to steps to identify root causes.
Responsible for opening, processing, and resolving trouble tickets.
Responsible for compiling and managing discrepancy reports, which contain operational devices not reporting data, enterprise management services incorrectly analyzing data, etc.
Maintain and verify accuracy of the network and it's attached assets using Cisco Prime, OpNet, Solarwinds, and Riverbed.
Maintain/monitor network devices.
Monitor the WAN.
Monitor firewalls, security of appliances, and ensure that devices are receiving alerts.
Compile and maintain datacenter backups using NetBackup and report if any jobs did not complete successfully.
Update changes to the backup jobs in the daily report
Work with a variety of Government and contractor personnel to troubleshoot and resolve issues including Service Desk, Security Operations Center (SOC), Enterprise Operations Center (EOC), and local area staff throughout CONUS and OCONUS locations. Coordinate information with the Service Desk personnel for network outages and other end user support.
Coordinate with NOC deployment team for both new circuit installations and circuit outages.
Assist in providing Audit Reports, Baseline Reports, Shift Transition Reports, Incident Analysis Reports, Notification Reports, etc.
Provide information to the Shift Supervisor to meet reporting requirements.
Apply industry and Government standards and best practices, as appropriate.
Perform other duties and special projects as assigned.

Qualifications

High School diploma
Associate degree preferred
4-8 years of experience providing IT support and customer services
Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
Must have experience troubleshooting advanced network issues and identifying resolutions
Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed
Must have experience with database alert monitoring, e.g. Oracle, SCCM
Must have trouble ticket management experience (ServiceNow experience a plus)
Must have network event management experience, e.g. SolarWinds, SPLUNK
Flexible/adaptable to NOC environment
Must have excellent customer service and interpersonal skills
Current Secret Clearance a plus
Current DHS or USCIS suitability a plus

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