- Snyder Air Conditioning, Plumbing & Electric is looking to add Dispatchers to our GROWING TEAM If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments. Why join THIS team?
- Flexible Hours/ Friendly Work Environment
- Robust benefits package; health, dental, vision insurance, prescription
- Paid life insurance
- Matching 401K
- Paid Training
- Paid Time off
- Weekly pay
- Career Advancement opportunities
- Paid Holidays
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customers needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers schedules as they change throughout the day
- Keep track of the technicians start and departure times
- Must maintain a matrix with the techs routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
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Dispatcher - Delray Beach, United States - Snyder
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