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- Experience in a fast-growing organization
- Experience with implementation of digital tools for customer service (e.g., returns & exchanges platform, live phone answering system)
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Customer Care Supervisor - Los Angeles, United States - Ruggable
Description
Customer Care Supervisor
at Ruggable
Los Angeles, California, United States
About Ruggable:
Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs.
Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy individuals.
We're a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth.This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.
Job Summary:
The Customer Care Supervisor will be responsible for the day to day oversight of the Customer Care Team which is responsible for providing support and service to all our customers.
This Supervisor will be responsible for the overall growth and performance of their Customer Care Team Leads and the broader team while ensuring that we maintain and optimize the various channels and platforms that we connect with customers on.
This is a great role for a data-driven leader that has an eye for high-impact customer experiences and exceptional leadership skills.
What Youll Do:
What Youll Need to Have:
Required:
Preferred:
*If you are based in California, we encourage you to read this important information for California residents*
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
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