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Patient Service Representative II - Melbourne, United States - Health First
Description
POSITION SUMMARY To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including registration, appointment scheduling, assisting other clinical specialties, and assistance with a variety of departmental projects and clerical duties.
Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
9. Ability to perform all Patient Service Representative duties in various specialties across Health First Medical Group 10. Collects all current and past-due patient responsibility balances. 11.Prepares financial estimate of anticipated prices for services prior to services being rendered and communicates estimated cost to the patient.
12. Performs other duties as assigned.MINIMUM QUALIFICATIONS
Education:
High School diploma or equivalent
Certification:
Healthcare related certification (Examples: Medical Office Assistant, Medical Terminology, Coding, etc.)
Work Experience:
Experience in at least 2 clinical specialties or 5 years of EHR or 5 years medical billing system experience.
Knowledge/Skills/Abilities:
Excellent verbal and written communication skills, ability to relate well to all customers, knowledge of healthcare terminology, knowledge of Microsoft Office
PREFERRED QUALIFICATIONS
Education:
Associate degree
Certification:
CPR certification
Knowledge/Skills/Abilities: 5 years healthcare office experience
PHYSICAL REQUIREMENTS
Job:
*Clerical Support
Organization:
*Health First Medical Group LLC
Title:
Patient Service Representative II - Urology Gynecology
Location:
Florida - Brevard County-Viera
Requisition ID: 071700