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    Technical Services Representative - Melbourne, United States - Dassault Falcon

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    Description
    Dassault Falcon Jet proudly provides competitive pay, quality benefits and programs that support your career advancement and personal development.


    Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future and empower you to be successful in all aspects of your work and life.

    We are committedto finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us


    FALCON COMMAND CENTER
    The Falcon Command Center tracks AOG events around the clock.

    Its frontline team of technical experts and spares representatives coordinates with one of the worlds most comprehensive service networks, spanning five continents and over 100 Technical Representatives, Customer Service Managers and Engineers, ready to provide in-depth troubleshooting and on-site technical assistance.

    About the Job


    Answers technical quetions received by Falcon Jet operators concerning operations of the Falcon Jet Aircraft and provides multi-faceted support for any and all AOG issues.

    Responsibilities

    Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines

    Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance

    Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary

    Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner

    Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals

    Review technical material and/or manuals to make recommendations when necessary for revisions

    Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation

    Assist customer in obtaining necessary parts from our Spares to satisfy technical needs

    Submit owner information changes if advised

    Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools

    Attend Worldwide Front Line meetings annually as prescribed by Operations Manager

    Other duties as assigned

    Required Qualifications

    Two year college education in aeronautical maintenance engineering or 2 years formal A&P classroom training or equivalent

    Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft

    Good computer and telephone communication skills

    Some travel may be required

    Pilots license is a plus

    Inspection Authorization is desired

    Avionics background is desired

    Knowledge of French language is desired


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