- Friday, weekends/holidays as neededThis role is supporting EVS/FNS at 21 acute care facilities in NE TN and SW VA.
-
PATIENT EXPERIENCE MANAGER, Greenville, TN
3 weeks ago
Compass One Johnson City, United States Full timeCompass One Salary: $50,000 · Other Forms of Compensation: Bonus · Pay Grade: 12 · Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized s ...
-
Electronics technician
2 weeks ago
ZephyrTech Johnson City, United StatesWith extensive experience in the German job market, renowned and future-oriented companies have trusted the personnel services of the expertum Group for 30 years. We bring together the ideas and desires of excellent candidates with the requirements of our clients for a lasting an ...
-
HNI Corporation Iowa City, United States***This is an on-site role in Muscatine, IA*** · Join the HNI Corporation family and become a driving force in shaping exceptional workplace experiences We're seeking a technically saavy Maintenance Engineer to join our · HNI Workplace Furnishings · team in Muscatine, IA. · HNI C ...
-
Head of Learning and Development
4 weeks ago
Alpla Iowa City, United StatesALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. · The ...
-
Fire Alarm Installer
2 weeks ago
Johnson Controls International Johnson City, United States Full timeBe part of the future · We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and su ...
-
Intensive Care Unit
1 week ago
flexup DIRECT Johnson City, United States TravelWe are looking for a Travel ICU RN for a great Travel nursing job in Johnson City, NY. · This ICU Travel nursing job pays for 36 hours a week for 13 weeks. · Below are the details of this Travel Nursing Job including the Travel nurse salary: · Specialty: ICU RN · Travel Intensiv ...
-
District Manager- Johnson City, TN
5 days ago
Murphy USA Johnson City, United StatesThe District Manager is responsible for overall district performance and the direct operation of a group of approximately ten to fifteen stores. As a business owner, the District Manager is directly accountable for ensuring that every site delivers best-in-class customer service, ...
-
Cytotechnologist () Allied - $ 3,284 /
4 days ago
flexup DIRECT Johnson City, United States TravelWe are looking for a Travel Cytotechnologist Allied for a great Travel allied job in Johnson City, NY. · This Cytotechnologist Travel allied job pays for 40 hours a week for 13 weeks. · Below are the details of this Travel Allied Job including the Travel assignment salary: · Spe ...
-
Respiratory Unit
3 weeks ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced allied health professional for this exciting travel assignment. Trusted has streamlined the travel experience by enabling clinicians to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, elimi ...
-
VP, Facilities
5 days ago
ESFM® USA Johnson City, United StatesJob Summary: · Working as a Service Center Leader you are responsible for leading our business services operations center. You will manage and lead a team and be responsible for managing client relations. · Key Responsibilities: · • Plans and directs the operation of the service ...
-
Intermediate Care Unit
3 days ago
Trusted Health Iowa City, IA, United StatesTrusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pes ...
-
Cardiac Cath Lab
4 weeks ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced allied health professional for this exciting travel assignment. Trusted has streamlined the travel experience by enabling clinicians to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, elimi ...
-
Registered Nurse
1 week ago
Trusted Health Iowa City, United States Full timeTrusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pes ...
-
Interventional Radiology
4 weeks ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced allied health professional for this exciting travel assignment. Trusted has streamlined the travel experience by enabling clinicians to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, elimi ...
-
Registered Nurse
1 week ago
Trusted Health Iowa City, United States Full timeTrusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pes ...
-
Cardiac Cath Lab
4 weeks ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced allied health professional for this exciting travel assignment. Trusted has streamlined the travel experience by enabling clinicians to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, elimi ...
-
Trusted Health Iowa City, United States Full timeTrusted is seeking an experienced allied health professional for this exciting travel assignment. Trusted has streamlined the travel experience by enabling clinicians to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, elimi ...
-
Radiology - Registered Nurse
1 week ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pes ...
-
Registered Nurse
6 days ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pes ...
-
Registered Nurse
1 week ago
Trusted Health Iowa City, United StatesTrusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pes ...
SR PATIENT EXPERIENCE MANAGER - Johnson City, United States - Compass Group
Description
SR PATIENT EXPERIENCE MANAGER (Food Service & EVS)Click Here to Apply OnlineJob Description Morrison Healthcare Salary:
$68-75KOther Forms of Compensation: n/a Schedule: Monday
Job SummaryWorking as the Regional Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.
This SR Patient Experience Manager will be supporting EVS/FNS at 21 acute care facilities in NE TN and SW VA.
Requires travel throughout all locations, supporting 10 Patient Experience Managers across the Region.Tri-Cities area (Bristol, Kingsport, or Johnson City) are the main nearby cities. They would have to live within the Ballad Health system to fulfill duties as assigned.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performanceMaintains and supports client satisfaction at a level that ensures account retentionAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsIncreases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successConducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategiesConnects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progressAssist with Sales VP and/or Sales Directors in the bid and selling process as requiredVisit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occursAssists in the HR planning process to support implementation of strategies and tactics including proper staffing levelsInterviews and assists in the selection of on-site Patient Experience leadersWorks with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementationCoaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth
Preferred Qualifications:
Bachelor's Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferredGood coaching and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and OutlookExhibits initiative, responsibility, flexibility and leadershipFiscal and budgetary skillsApply to Morrison Healthcare todayMorrison Healthcare is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer:
this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Healthcare are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Morrison Healthcare maintains a drug-free workplace.
Req ID:
Morrison Healthcare CHARRISSE FULLER [[req_classification]]
SR PATIENT EXPERIENCE MANAGER professionals in Iowa City
-
Abel Negash
Full Stack Java Developer
-
KAMALELDIN ELTAYEB YASSIN
professor of environmental engineering
-
Hojae Jeon
My Research Dream
-
Liam Nguyen
Administrator GambleSpot
-
Olivia Smith
Health & Wellness Coach | CHES
-
Ariel Sigo
Full Stack Microsoft Software Developer