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Product Specialist - Harrisburg, United States - InnovitUSA
Description
Job Description
Job DescriptionProduct Specialist
Harrisburg, PA
Hybrid
Web Cam Interview
Tax Terms: C2C, W2 and 1099.
OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on the PAVRMS implementation. This breadth of duties includes understanding adult virtual training methodologies, business requirements and workflow, and post-implementation end-user support.
The selected contractor will serve as an on-boarding team member for Phase 2 (Death Module) of the PAVRMS, building on previous lessons learned from Phase 1 (Birth Module). This process involves working with the Business Workflow Unit, the Project Manager, the Vendor(s), and the external stakeholders. The intent is for the onboarding team to identify all external stakeholders, then provide the stakeholder entities with virtual training as well as account access and set up, and post-deployment account support.
This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the PAVRMS; document and understand business requirements and workflow for training purposes; develop training plans; deliver virtual and/or in-person training; maintain training records through the Commonwealth's TRAIN PA system; and provide post-deployment support such as password management, account troubleshooting, process management expertise, etc.
Generally, the contractor will perform the following tasks:
Assist in analysis and management of facility setup in PAVRMS
Maintain training records of external stakeholders through TRAIN PA system. External stakeholders include facility administrators and personnel from hospitals, funeral homes, coroner and medical examiner's offices, nursing homes, etc.
Manage virtual and/or in-person training curricula, including review of vendor-provided training materials
Manage virtual and/or in-person training plans, procedures, and delivery to external stakeholders
In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify PAVRMS application functionality aligns with business needs, functional design and training documentation
Report defects in the application as encountered and escalates potential deficiencies to onboarding team lead and/or Business Workflow Manager
Provides post-deployment end-user technical support
OPERATIONAL REQUIREMENTS
The contractor will be required to:
Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
Provide weekly personal status reporting by COB Friday submitted on SharePoint.
Schedule training status meetings with the Assistant State Registrar and the Business Workflow Manager, as well as the Program Manager and Division Directors as necessary.
CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
Minimum of 4 years' experience in the information technology industry in business analysis, adult training development, and/or end-user support to meet general objectives shown above. Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills, and a history of successful training development and delivery.
