Service Productivity Specialist - Harrisburg, United States - Rentokil North America

Rentokil North America
Rentokil North America
Verified Company
Harrisburg, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period

  • For more information about our benefits, see below_


We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet.

"


Key Relationships:


  • Planning & Scheduling Supervisor
  • Planning & Scheduling Sr. Leader
  • Director Routing and Scheduling
  • VP Logistics
  • Branch Managers, Service Managers, and Technicians
  • Contact Center colleagues
  • North America Managers and Colleagues
  • Key customers
  • Strong relationships within customer organization and Field

Job Summary:


This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations.

They will perform data analysis of plans, resource availability and territory.

This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.


Key Performance Indicators:


  • Work Orders scheduled per day/month
  • 30 and 60 day completion rate
  • Planned Miles between Work Order

Principal Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities and essential job functions include but are not limited to the following:


  • Creates route plans using work order data and route analysis software
  • Communicates routes within assigned territory to service personnel
  • Summarizes and reviews plans daily with the Service Planning Supervisor
  • Creates summary reports daily and provides to supervisor
  • Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience:


  • Advanced knowledge of Routing and Scheduling software systems
  • Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
  • Verbal and written communication skills, including public speaking
  • Analytical skills and attention to detail
  • Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
  • Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
  • Ability to manage multiple, repetitive tasks
  • Basic understanding of texting software or other forms of software needed to accomplish this objective
  • Ability to effectively interact with coworkers and the public
  • Basic knowledge of the company's operating systems

Required Leadership Traits and Characteristics:


  • Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
  • Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
  • Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications or Training:


  • High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
  • 12 years of related experience as dispatcher and/or customer service agent

Physical Demands and Working Conditions:


The physical demands are representative of those that must be met by an employee to perform the essential function to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detailo
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