Hololens Wearable Support - Houston, United States - Ramsoft Systems, Inc.

Ramsoft Systems, Inc.

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
HoloLens Wearable support

Location:
Hess Tower, 1501 McKinney St, Houston, TX 77010**
Duration: 6+ Months

Hess hires should include the following built into the rate:

120 hours PTO

-
64 (8 days) holiday pay

Requirements:

Microsoft HoloLens Wearable support experience.
Desktops & laptops
Microsoft HoloLens Wearable
Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
Printer queue and break/fix coordination

- iOS devices

Android devices, where applicable for Mobile Device Management

Responsibilities:

Contractor's Field Support services provide handson support for infrastructure devices in the Workplace. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ("IMACs")
Troubleshoot, install, printers, drive mappings, permissions, and other enduser computing environment related items.
Company Hardware and software maintenance and support
Workplace (Laptops, Desktops, and iOS) device optimization and configuration
Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Companydesignated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
Contractor shall perform the desktop services in a manner that minimizes interruptions to Company's daily operations.
Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
LogMeIn as the primary remotecontrol tool; Company remote control software used as a backup method only.
Field Services Support shall not manage P1 tickets.
Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.