Dispatch Coordinator - Honolulu, United States - Climate Pros

Climate Pros Honolulu, United States

5 days ago

Description

Position Type

Full-time

Area of Interest

Dispatch

Job Description

Job Summary

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.

Duties and Responsibilities:

Handle the dispatch process from initial service call to completion:
- Take incoming customer calls and schedule/coordinate all service calls as they are received
- Dispatch Service Technicians for each call
- Monitor technician's progress while on call and adjust dispatches as necessary
- Respond to all messages left overnight
Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
- Create dispatch tickets for all service calls
- Debrief Service Technicians after completion of each call
- Maintain the dispatch board(s)/schedule
Forecast workload for days out
Maintain "On-Call" schedules for Service Technicians
Plan, schedule and manage customer's preventative maintenance and work orders by priority.
Regularly reviews work order backlog.
Monitor and maintain work order network.
Dispatch and coordinate company driver deliveries and equipment to site or technicians.
Perform other related duties as required and assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

Excellent oral and written communication skills
Ability to multitask under pressure
Experience managing and prioritizing multiple projects
Strong organizational skills
Geographical knowledge of service area or map reading skills
Experience with FM Facility Maintenance
Knowledge of industry is recommended but not required
Self-sufficient and able to work with little direct supervision
High School Diploma/ GED
3-5 years of dispatch experience
Computer knowledge must include: MS Office- Word, Excel and Outlook
Be an honest team player, growth-oriented, ability to do whatever it takes; safely

Physical Requirements and Working Conditions:

Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

EEO Statement

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

#J-18808-Ljbffr

Dispatcher

4 days ago

ABM Industries Honolulu, United States

Overview · JOB DESCRIPTION · Pay : $15.00 per hour · The pay listed is the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. · Benefit Information: ABM offers a compre ...
LEAD REGIONAL EMERGENCY RESPONSE DISPATCHER

1 week ago

Department of the Navy Pearl Harbor, United States

Summary You will serve as a LEAD REGIONAL EMERGENCY RESPONSE DISPATCHER (OA) in the Operations Department of COMMANDER NAVY REGION HAWAII. A Cost-of-Living-Allowance (COLA) of 8.90% will be added to the stated salary. Duties * You will evaluate emergency and administrative calls ...
Trench Shoring Dispatcher

1 week ago

Statewide Safety Systems Honolulu, United States

Job Description · The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives by coordinating and managing the Shoring branch drivers' schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effect ...
Dispatcher

3 days ago

ABM Industries Honolulu, United States

Job Description · JOB DESCRIPTION · Pay: $15.00 per hour · The pay listed is the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. · Benefit Information: ABM offers ...
Trench Shoring

1 week ago

Area Wide Protective (AWP) Honolulu, United States

Company Description · AWP Safety is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade ...
front desk agent

1 week ago

Marriott International Honolulu, HI, United States

Additional Information Pay: $31.00/ hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? ...
Front Desk Agent

6 days ago

Marriott Honolulu, United States

**Additional Information** Pay: $31.00/ hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United States · **Schedule** Full-Time · **Located Remotely?** N · ...
Duty Manager, Maintenance Operations Control

1 week ago

Hawaiian Airlines Inc Honolulu, United States

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'āina and introd ...
Technical Services Specialist

5 days ago

Marriott Honolulu, United States

Schedule · Full-Time · Located Remotely? · Y · Relocation? · N · Position Type · Management · JOB SUMMARY · Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services Specialist is responsible for daily work product of vulnera ...
Work Order Coordinator

1 day ago

Oshkosh Corporation Honolulu, United States

JBT AeroTech Corporation, an Oshkosh Corporation (NYSE:OSK) company, is · a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Like Oshkosh, JBT ...
Work Order Coordinator

1 week ago

Oshkosh Corporation Honolulu, United States

About Oshkosh AeroTech, an Oshkosh company · Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers pro ...
Front Desk Agent

4 days ago

Marriott International Inc Honolulu, United States

Job Description · POSITION SUMMARY · Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late a ...
Work Order Coordinator

5 days ago

Oshkosh Corporation, Inc. Honolulu, United States

JBT AeroTech Corporation, an Oshkosh Corporation (NYSE:OSK) company, is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Like Oshkosh, JBT Ae ...
Front Desk Agent

5 days ago

Marriott International Inc Honolulu, United States

Additional Information Pay: $31.00/ hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocat ...
Trench Shoring

1 week ago

Statewide Safety Systems Honolulu, United States

Job Description · Job DescriptionCompany Description · AWP Safety is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who ...
Registered engineer

5 days ago

University of Hawai'i Honolulu, United States

· Title: · Registered Engineer · Position Number: · Hiring Unit: C OF HLTH SCI & SW, SCH OF MED, ADMIN, FINANCE, & OPERATIONS · Location: UH at Manoa, John A. Burns School of Medicine, Kaka'ako · Date Posted: 04/16/2024 · Closing Date: 04/30/2024 · Band: B · Salary : salary sc ...
Manager, Structures Engineering

1 week ago

Hawaiian Airlines Honolulu, United States

*Description* · At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama ...
Manager, Structures Engineering

5 days ago

Hawaiian Airlines Honolulu, United States

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohanaand be a part of an exciting team of professionals dedicated to serving ourkama'?inaand introduci ...
Secretary II

1 week ago

J&J Worldwide Services Honolulu, United States Full time

General Summary · Primary provides administrative and secretarial support to the daily operations of the department. Secondarily provides backup support to Production Control Clerk. · Essential Duties and Responsibilities · Provide reception services and greet visitors · Assist ...
Work Order Coordinator

1 week ago

Oshkosh Honolulu, United States Full time

About Oshkosh AeroTech, an Oshkosh company · Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers pr ...