- Reviews claims and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues.
- Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool.
- Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers.
Required Skills & Experience- High School Diploma required. College Degree preferred
- Customer service experience required
- Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
- Proficient oral and written communication skills.
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Customer Service Representative - Alpharetta, United States - Motion Recruitment
Description
Customer Service Representative
Hybrid in Alpharetta, GA
Onsite 1-2x per month
6-Month Contract with the opportunity for extension or conversion
This Customer Service Representative will be responsible for responding to inquiries from consumers requesting information. Inquiries may come from internal support queues, inbound phone, email, fax and/or written correspondence. The objective is to minimize the risk of litigation being filed against LexisNexis Risk Solutions.
What You Will Be Doing
