Customer Service Representative - Alpharetta, United States - Motion Recruitment

Motion Recruitment Alpharetta, United States

3 weeks ago

CONTRACT

Description

Customer Service Representative

6-month contract (likely extending)

Hybrid in Alpharetta, GA

Our client, is looking for a Customer Service Representative to join their consumer center team to respond to all the inquiries from consumers requesting information. You'll be interacting with customers to provide information in response to inquiries include determining the client's issue, offer possible solutions, and providing follow-up as needed.

Required Skills & Experience

Ability to accurately document and record customer/client information
Analytical thinking and decision making on questions pertaining to consumer information
Ability to multitask and attention to detail is a must
Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
Responsibilities
- Investigate and resolve disputes within required SLAs
- Respond consumer inquiries or to notify them of dispute investigation results
- Refer unresolved consumer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

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