Customer Service Representative - Kansas City, United States - Virginia Tile Company

Virginia Tile Company Kansas City, United States

4 weeks ago

Description

Come Join Us - A company that is well established, helps promote creativity and growth.

Who we are - We are growing Virginia Tile Co. is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14 states.

We celebrate a culture of collaboration, innovation, inspiration, and service. Design That Shapes Living Check us out:

Exciting opportunity in Kansas City, KS to work as a Customer Service Representative

Position Summary:

This position is responsible for providing a variety of services and information regarding products, prices, availability, product uses and technical support for customers.

Essential Functions:

Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend a product configuration to meet those requirements
Provide pricing, quotes, product information, literature, samples, and support for customers
Process orders
Arrange deliveries
Process product returns
Confirm customer information
Identify and close additional purchases of products and services
Respond to requests from customers for information
Engage in technical discussions with customers
Promote solutions and services
Resolve customer complaints
Remain knowledgeable and up-to-date on product changes and developments
Answer questions about warranties or terms of sale
Inform customer of deals and promotions
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
Work with customer service manager to ensure proper customer service is being delivered
Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
Implement suggestions based on customer feedback (e.g. product enhancements, web site improvements)
Perform other related duties as assigned

Knowledge, Skills and Abilities:

Proficient in MS Office, specifically Excel, Word and Outlook
Excellent written and oral communication skills
Excellent customer relationship skills
Able to perform basic mathematical calculations
Self-motivated, with high energy and an engaging level of enthusiasm
Organized with an ability to know reseller activities and status on an ongoing basi
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
Strong problem identification and resolution skills
Able to build and maintain lasting relationships with customers
High level of integrity and work ethic

Minimum Qualifications

High school diploma or General Education Degree (GED)
2-3 years of direct work experience in sales or tele-sales capacity
Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
Prior experience with the general public (customers) is a plus

What's in it for you:

Multiple, affordable Medical Insurance Plans (PPO & HSA)
Dental
Vision
Optional Life Insurance, Short Term, and Long-Term Disability Insurance
Optional Pet Insurance
Employee and Family/Friend Discounts
401(k) Plan with 3% company match
Generous PTO, Sick and Paid Holiday policies
Positive & friendly work environment where employees are acknowledged and rewarded for their great work

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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