- Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
- Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
- Previous experience in the automotive industry preferred - CCC One knowledge a real plus
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
- Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.
- Bilingual (Spanish).
- Knowledge of the Collision Industry.
-
Customer Service Representative
1 week ago
Aurora Solutions Fairfax, CA, United States Freelance**Join our team in Fairfax, CA even without training or prior experience** · We are looking for **5 Customer Service Representatives (m/f/d)** to start as soon as possible in **Herrenberg**, also open to **career changers** without prior experience or training. · **Career changer ...
-
Customer Service Representative
3 weeks ago
Local Firm Hiring NOW San Rafael, United StatesHIRING DRIVEN, RELIABLE & OUTGOING CUSTOMER SERVICE REPRESENTATIVES · STAFF NEEDED TO START WITHIN THE NEXT FEW WEEKS · We are conducting interviews for new additions to our team. The position is an immediate hire. · Experience is a PLUS But not required -- Entry Level positio ...
-
Client Service Representative
1 week ago
PESCM- Pet Emergency & Specialty Center of Marin San Rafael, United StatesThe Pet Emergency and Specialty Center of Marin ( ) is looking for a Client Service Representatives to join our wonderful front desk team. We are looking for a full-time candidate to work swing shifts (Sundays through Wednesdays 2pm to 12:30am). About PESCM: PESCM, located in Sa ...
-
Customer Service Representative
2 weeks ago
Chevron San Rafael, CA, United StatesAt Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus t ...
-
Customer Service Representative
1 week ago
Titan Industries Muir Beach, CA, United States Freelance**Your-Entry** supports well-known partner companies in personal customer consulting in the telecommunications and energy industries with personnel search. We offer everyone the opportunity to enter the sales field · **Start now in customer service** · **Career start as a custome ...
-
Customer Service Representative
2 weeks ago
Sillon 38 Marina, United StatesJob Overview: · We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries. · **Responsibilities**: · - Provide information about product ...
-
Customer Service Representative
19 hours ago
Chevron Larkspur, United StatesAt Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the ...
-
Customer Service Representative
1 week ago
Modern Sailing Sausalito, United StatesModern Sailing School and Club is based in sunny Sausalito and has a BIG presence in the Bay Area. We aim to be the best sailing school on the West Coast offering both public and private sailing opportunities to new and old sailors alike. We have been teaching adults how to sail ...
-
Veterinary Client Service Representative
1 week ago
Veritas Veterinary Partners San Rafael, United StatesJob Description · Job Description · The Pet Emergency and Specialty Center of Marin ) · is looking for a Client Service Representatives to join our wonderful front desk team. We are looking for a full-time candidate to work swing shifts (Sundays through Wednesdays 2pm to 12:30 ...
-
Client Service Representative PC
1 week ago
Gentiva Hospice San Rafael, United StatesOur Company · Gentiva Personal Care is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their familie ...
-
Customer Services Representative
1 week ago
Central Marin Police Authority Corte Madera, United StatesSalary : · $67, $81,723.20 Annually · Location : · Corte Madera, CA · Job Type: · Full-Time - Limited Term · Job Number: · 00045 · Department: · Town of Corte Madera · Division: · Community Development · Opening Date: · 05/22/2024 · Closing Date: · 6/5/2024 5:00 PM ...
-
Customer Services Representative
1 week ago
Central Marin Local Governments Corte Madera, United StatesCUSTOMER SERVICE REPRESENTATIVE (2-YEAR LIMITED TERM POSITION) APPLY TODAY The Town of Corte Madera (CA) is seeking an energetic and friendly person to join our Community Development Department in a front-facing role as a Customer Service Representative. This position is currentl ...
-
Client Service Representative PC
2 weeks ago
Gentiva Personal Care San Rafael, United StatesOur Company: · Gentiva Personal Care is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their famili ...
-
Customer Service Representative
2 weeks ago
Chevron Corte Madera, United StatesAt Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated ...
-
Customer Service Representative
1 week ago
GreenWaste Recovery LLC Marina, United States**Title**:Customer Service Representative** · **FLSA Status**:Non-Exempt · **Reports To**:CSR Supervisor · **Pay**:$21/hr. - $23.50/hr. · **About the Company**: · GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all a ...
-
Entry Level Customer Service Representative
1 week ago
Clear Concepts Management San Rafael, United StatesJob Description Job Description Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our d ...
-
Customer Service Representative
3 weeks ago
Clear Concepts Management Mill Valley, United StatesClear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Rep ...
-
Chilton Auto Body Inc San Rafael, United StatesPosition Title: Customer Service Representative · Department: Operations · Reports to: Location Manager · Position Summary: · The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Bod ...
-
Customer Service Representative
3 weeks ago
Aramark San Francisco, United StatesThe Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ens ...
-
Customer Service Representative
2 weeks ago
Kraemer Brothers California City, United StatesThe roles and responsibilities of a Customer Service Representative are as follows: · - TMW: CSR's and CSM's will be given specific drivers to update daily in TMW. TMW will be required to be updated every day for the previous day's work. This means Monday TMW will be completed by ...
Autobody Collision Customer Service Representative - San Rafael, United States - Chilton Auto Body
Description
Job Description
Job DescriptionPosition Title: Customer Service Representative
Department: Operations
Reports to: Location Manager
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.
Responsibilities:
Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements:
Preferred Qualifications:
Pay Rate: $20-24 depending on experience
Benefits:
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
