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    Information Technology Support Specialist - Dallas, United States - Frontline Source Group

    Frontline Source Group
    Frontline Source Group Dallas, United States

    1 day ago

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    Description

    IT Support Specialist

    Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis.

    Company Profile:

    Healthcare Industry

    Team Culture

    Growing

    IT Support Specialist Role:

    Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You will collaborate closely with the Business Development team to assist with client management, including scheduling, communication, and analytics.

    Generate reports and analyze data using Power Bi and Excel

    Support Business Development in managing new, existing, and potential clients

    Handle follow-up requirements from Business Development discussions and meetings

    Proactively schedule monthly requirements with each client, such as reports and agendas

    Update project management software with client communications, deliverables, and requests

    Track deliverables and meet deadlines

    Assist with client collection analysis, exclusions, and special projects

    Follow through on client requests in a timely manner, utilizing internal partners as needed

    Run and review client analytics to identify areas of success and opportunities for improvement

    Create communication opportunities to assist Client Services with client outreach

    Stay updated on potential new clients and track progress in project management software

    Streamline new client onboarding process and hand-off from Business Development

    Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance

    Communicate proactively on any issues or challenges related to Business Development or client meetings

    Manage security badges, programming, enrolling, replacing, maintaining and troubleshooting our badge system

    Provide support to team to resolve equipment issues and enter trouble tickets when issues arise

    IT Support Specialist Background Profile:

    Bachelor's Degree highly preferred

    3+ years experience as an IT support specialist or similar role

    Proficiency in Power Bi preferred, advanced Excel skills required

    Strong organizational and time management skills

    Excellent communication and interpersonal skills

    Ability to analyze data and generate meaningful insights

    Proactive and self-motivated approach to work

    Previous experience in a similar role is an advantage

    Features and Benefits:

    Medical, Dental, Vision

    Paid Time off and holiday pay

    Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

    Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

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