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    Fountain Worker - Las Vegas, United States - Tao Group Hospitality

    Tao Group Hospitality
    Tao Group Hospitality Las Vegas, United States

    2 weeks ago

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    Description

    Job Description

    Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit-card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume restaurant atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior Guest service at all times.

    ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE,


    BUT ARE NOT LIMITED TO:
    Greet Guest's promptly, courteously, and in a timely, friendly manner with an upbeat attitude
    Respond to Guest inquiries and requests in a courteous and polite manner
    Anticipate Guest needs
    Provide Guest's with information and directions
    Refers all unusual requests to Manager for proper handling
    Adhere to all The Company Standard Operating Procedures
    Maintain all The Company Sequence of Service Standards
    Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable
    Collect money, while following all proper cash handling and comp procedures
    Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
    Pack and complete order as per guests' preference with any necessary condiments
    Properly label and date products per safety and sanitation procedures

    Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc.

    Provide information to Guests regarding our venues, menus, and pricing
    Recognize and cultivate regular Guests and repeat business
    Maintain line of sight/atmosphere control by circulating through your work area throughout shift
    Report any incidents of theft, vandalism, or violations
    Processes all payments including room charges, cash, credit card, comps, etc.
    Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
    Ability to communicate in English with Guests and co-workers
    Keep the area clean and free of debris throughout shift
    Keep area organized
    Ensure nightly/weekly and opening/running/closing duties are completed
    Record and report any equipment failure and/or safety hazards to a Manager immediately
    Maintain Company Safety and Sanitation Standards
    Clean all spills and waste immediately
    Disposes trash in designated receptacles
    Prepare Guest checks through POS terminal functions
    Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types
    Ability to perform basic math skills
    Obtain and return issued bank each day, count the bank and ensure it balances
    Responsible to ensure accurate accounting of all cashier monies
    Prepare the proper reporting forms for the day with name, date, shift, and outlet
    Stock cashier station with proper supplies
    Responsible for following proper checkout procedures
    Interact and entertain Guests in a professional, cordial and exemplary manner
    Assist all other team members as needed
    Create and maintain a SENSE OF URGENCY
    Appear in uniform for all shifts and promotional activities at scheduled time
    Performs other job-related duties as assigned
    Inform Management of any complaint, comments, or incident
    Assist and/ or complete additional tasks as assigned


    TRAINING REQUIREMENTS:
    Tao Group Hospitality in-venue Fountain Worker/Counter training

    EDUCATION/


    WORKING KNOWLEDGE:
    1 years' experience in hospitality working in a high-volume venue
    21+ years of age
    POS systems
    Guest relations
    Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
    Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines
    Knowledge of health, safety and sanitation regulations

    SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE


    The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

    Ability to write and verbally communicate
    Must have good positive energy throughout the day
    Must be able to print legibly for team members, management, and guests to read
    Must be able to bend, kneel, and/or stand for extended periods of time
    Must be able to move quickly
    Must be able to push and lift up to 50 lbs.
    Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
    Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
    May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
    Exposure to cleaning materials
    May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
    Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
    Maintain a professional, neat, and well-groomed appearance adhering to Company standards
    Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
    Ability to maintain confidentiality
    Ability to handle a fast-paced, busy, and somewhat stressful environment


    About Us


    ABOUT TAO GROUP HOSPITALITY

    Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.

    Tao Group Hospitality acquired Hakkasan Group in April 2021.

    The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands.

    These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more.

    Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.

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