- Greet and welcome all guests in a professional manner.
- Process customer orders and payments utilizing company POS system.
- Package order as per guest's preference with essential condiments.
- Ensure food items are constantly stocked and properly rotated.
- Stock products as needed.
- Provide prompt, friendly, and courteous service to guests.
- Resolve guest complaints to satisfaction and/or communicate guest issues to management.
- Maintain a clean, sanitized, and organized work area.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned Includes, but is not limited to:
- Deliver beverages, including alcoholic options to guests.
- Maintain knowledge of house drink selection and menu items and make recommendations to dining room guests.
- Maintain knowledge of food menu and selection to make recommendations to Take Out guests.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Ability to competently use a Point-of-Sale register
- High school Diploma or equivalent
- At least 21 years of age.
- 1 year of experience in field or equivalent.
- At least 1 year as a cashier or previous experience as a barista in a fast-paced Luxury environment.
- Previous working experience in a large, luxury resort setting.
- Excellent customer service skills.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Proof of eligibility to work in the United States
- Position required licenses:
- Food handlers, Alcohol awareness (TAM) card, Non-Gaming Sheriff card
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Fountain Worker, Junior's - Las Vegas, United States - Resorts World Las Vegas
Description
Overview:
Summary Statement:
The Fountain Worker is an integral support to both front of the house and back of the house, ensuring a memorable and seamless guest experience. The Fountain Worker will be responsible for setting the stage for the guest experience with a welcoming smile and exceptional service. The role will provide the highest quality of Food and Beverage service in a high volume, fast-paced environment.
Job Duties:Primary Job Duties: Includes but is not limited to:
Competencies: Includes but is not limited to:
Minimum Education and Experience:
Preferred:
Certificates, Licenses, Regulations:
