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    Customer Service Representative - Marietta, United States - Ed Voyles Automotive

    Ed Voyles Automotive
    Ed Voyles Automotive Marietta, United States

    1 week ago

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    Description

    Ed Voyles Collision Center is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our Customer Service Relations team, you will play a crucial role in ensuring exceptional customer experiences.

    Position: Customer Service Representative
    Location: Marietta, GA
    Type: Full-time

    Responsibilities:

    1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat.
    2. Issue Resolution: Effectively address customer inquiries, concerns, and resolve issues to ensure customer satisfaction.
    3. Product Knowledge: Develop a deep understanding of our products and services to accurately assist customers.
    4. Order Processing: Handle order entries, tracking, and processing in a timely and accurate manner.
    5. Communication: Maintain clear and professional communication with customers, colleagues, and other departments.
    6. Documentation: Accurately document customer interactions and transactions in the CRM system.
    7. Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement.
    Requirements:
    1. Excellent Communication Skills: Strong verbal and written communication skills.
    2. Customer-Focused: Passion for providing exceptional customer service and building positive relationships.
    3. Problem-Solving: Ability to analyze and solve customer issues efficiently.
    4. Team Player: Collaborate with team members to achieve collective goals.
    5. Multitasking: Handle multiple tasks and prioritize effectively in a fast-paced environment.
    6. Adaptability: Ability to adapt to changing processes and procedures.
    Qualifications:
    1. High School Diploma/GED; Bachelor's degree is a plus.
    2. Previous customer service experience is preferred.
    3. Familiarity with CRM software is advantageous.
    4. Proficient in MS Office applications.
    Benefits:
    • Competitive pay
    • Health, dental, and vision insurance
    • 401(k) plan
    • Paid time off
    • Professional development opportunities
    If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply. Join our team and be a part of a company that values its employees and is dedicated to customer satisfaction.

    Voyles Automotive is an equal opportunity employer. We encourage applicants from all backgrounds to apply.
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