Customer Service Representative - Norcross, United States - Brand Ex Partners

Brand Ex Partners

Verified Company

Norcross, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilitate high customer satisfaction levels. As a Customer Service Representative, you should be well versed in client products to answer questions accurately and efficiently. We expect you to be a good communicator with excellent interpersonal skills, able to create rapport with clients. Your goal is to help our company resolve customer problems quickly while making them feel valued.

Responsibilities:

Assist customers in the selection of merchandise by providing product information and processing sales orders.
Ensure customer satisfaction by handling complaints and resolving problems in a timely manner.
Collaborate with other departments, such as sales and marketing to handle all customer needs.
Provide advice and recommendation to customers, such as tailoring orders or replenishment items.
Comply with the required sales techniques (e.g. motivational interviewing).
Ensure customer data is uptodate and accurate, so that all customer information is available at all times (e.g. address, order history etc.).
Assist with any clerical duties in support of the sales representatives and other customer service staff (e.g. preparing reports and documentations).