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Charlotte

    Operations Supervisor - Charlotte, United States - Greyhound

    Greyhound
    Greyhound Charlotte, United States

    4 weeks ago

    Default job background
    Description
    Manages the day-to-day functions of the Driver workforce and ensures pool compliance. Responsible for effective employee/labor relations along with driver retention.


    Key Responsibilities:
    Daily interaction with the driver workforce.
    Selects, trains and mentors the driver workforce.
    Ensures all personnel have been trained and/or retrained according to operational procedures.
    Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers a minimum of once a month
    Reviews manpower needs and ensures proper coverage.
    Ensures drivers are reporting to work on time and in complete uniform ready to work.

    Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.

    Investigates and acts on feedback regarding drivers and safe operational practices
    Responsible for planning of future books offs and run change assignment.
    Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations

    Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.

    Make sure drivers are properly credentialed to operate a commercial motor vehicle.
    Work closely with Regional HR Manager to address all levels of harassment complaints and assist in investigating thoroughly all allegations of all forms of compliance
    Work with drivers to ensure good labor relations are maintained.
    Ensure the following of the CBA to ensure proper handling of grievance process.
    Review electronic DOT logs and/or paper DOT logs.
    Works with OSC to ensure operational execution.
    Monitors time performance on a real time basis.
    Reporting on deviations from standard.
    Interviews and makes recommendations on driver candidates.
    Determine and Apply Discipline – Determines the appropriate level of discipline based on company policy.
    Resolve Conflict/Complaints – Discusses employee conflicts/complaints with appropriate parties to resolve the issue(s).
    Terminate Employment – Executes termination of employment if coaching/counseling/disciplinary action fails.
    Will provide customer service in the terminal on a as needed basis
    Other duties as assigned
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