Bus Operations Supervisor- MUST BE AVAILABLE TO WORK ANY SHIFT - Charlotte, United States - City of Charlotte

City of Charlotte Charlotte, United States

1 month ago

Show more Collapse job

Description

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.

Function

This position supervises Bus Operations at CLT Airport, maintaining the overall efficiency of shuttle bus services.

Summary

The Bus Operations Supervisor ensures bus drivers follow procedures and assigns resources as necessary to meet customer demands. The role oversees shuttle bus operations to ensure effective, timely and responsive service to meet the needs of the traveling public at CLT Airport. The Supervisor must act decisively and exercise independent judgment within established rules, regulations and procedures. *THIS POSITION REQUIRES A VALID CLASS B CDL WITH PASSENGER ENDORSEMENT. A 2.5% CDL INCENTIVE WILL BE GIVEN IN ADDITION TO THE BASE SALARY. IF ASSIGNED TO A 2ND OR 3RD SHIFT, AN ADDITIONAL 2.5% WILL ALSO BE ADDED TO THE BASE SALARY.

Major Duties and Responsibilities

1. Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances, DOT Standards, rules and regulations. Instruct drivers about approved airport transportation routes, policies and procedures.2. Oversee the day-to-day operations of Landside-Bus Operations. This includes ensuring that there are enough buses and operators to maintain efficient operations on all CLT bus routes.3. Supervise and monitor the work and performance of the Shuttle Bus Drivers and Dispatchers. Complete Performance Reviews, coaching and progressive discipline on drivers and dispatchers. Conduct shift bids, prepare schedules, assign work and supervise performance of Shuttle Bus Drivers and Dispatchers. Participate in work of subordinates as required to maintain an efficient operation. Advise management staff of operational concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues. 4. Monitor radio communications and Bus GPS; assign buses to meet customer demands. Approve alternative service in accordance with established procedures. Ensure authorized breaks and meal periods are assigned and recorded in accordance with policies and procedures.5. Respond to and investigate vehicle accidents and injuries to include pulling cameras on buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate on the Accident Review Committee. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures.6. Complete related paperwork such as vehicle inspection reports, vehicle work orders, training records, performance reviews, disciplinary memos, performance improvement plans, shift logs and training records. 7. Time keeping. Enter, adjust and approve time, vacations OT and make schedules. Answer phones and document calls from drivers who will be late or unable to work. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary.8. Hiring of Shuttle Bus Drivers and Dispatchers. Select applicants and conduct interviews and reference checks. Complete necessary paperwork for badge renewals, onboarding and offboarding 9. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Direct Airport traffic as needed to alleviate traffic congestion. Assist passengers and work public areas during IROPS such as inclement weather, holidays, special events and airport emergencies. increase bussing operations and services as deemed necessary. 10. Serve as a back-up for Bus Operations Trainer and Dispatcher as required to maintain an efficient operation. In periods of high demand, will be required to support the operation by driving any of the shuttle bus models.11. Other duties, as assigned.

Knowledge, Skills & Abilities

• Thorough knowledge of shuttle bus operation.
• Thorough knowledge of airport ordinances, rules, regulations, policies and procedures.
• Ability to safely drive any of the shuttle bus models and train others to do the same.
• Ability to follow verbal and written instructions.
• Ability to plan and organize the work of support staff.
• Ability to analyze problems and make effective decisions.
• Ability to deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors.
• Ability to communicate effectively, orally and in writing, and complete related paperwork.
• Speak English clearly enough to be understood over the radio and communicate effectively with customers.
• Ability to effectively use Word, Excel, PowerPoint and Outlook, and assist others in their use of these programs
• Ability to lead and provide clear directions
• Ability to work as part of a team

Preferred Qualification

Three years supervisory experience and one-year of professional bus operations experience.

Interviewing and hiring experience.

Customer service experience.

Knowledge of airport operations.

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience.

Associate degree and three years related work experience.

Bachelor's Level Degree and one-year related work experience.

*This position requires a valid Class B CDL with a Passenger endorsement.

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

We have other current jobs related to this field that you can find below

Registered Nurse Medsurg/Tele

1 day ago

Seven Healthcare Charlotte, United States

*Job Title:* RN - MedSurg/Telemetry · *Location: *Charlotte, NC · *Shifts:* · *3x12s Days - $1,800 per week * · *4x12s Days - $2,400 per week* · *3x12s Nights - $2,000 per week* · *4x12s Nights - $2,650 per week* · Seven Healthcare are currently seeking a skilled and compassionat ...
Medical Laboratory Technician

1 week ago

N2S Healthcare Staffing Solutions LLC Charlotte, United States

Title: Med Tech - Generalist · Location: Charlotte, NC. · Duration: Direct Hire/Perm · Shift: Days. · Salary Range: MT - $ $41.46 MLT: $20.50-$31.25 · Job Description: · • Demonstrates proficiency and follows testing procedures and policies by adherence to quality assurance guide ...
Pet Cremator Driver

2 weeks ago

Faithful Companion Pet Cremation Service of NC Charlotte, United States

:Faithful Companion Pet Cremation Services in Charlotte is dedicated to providing dignified cremation services for those who have lost their beloved pets. We are currently seeking a motivated and compassionate individual to join our team as a Care Provider. · This is an evening p ...
Truck Driver

4 days ago

Shaw Charlotte, United States Full time

Job Title · Truck Driver - 1st Shift, Mon-Fri ($27.59 Per Hour) Position Overview · Find your future with Shaw Industries. · Shaw Industries is a Fortune 500 multinational flooring company that employs 20,000+ associates throughout North America, including a private fleet of ...
Maintenance Mechanic

1 week ago

Genpak Charlotte, United States Full time

Job Description · Maintenance Mechanic – 8 and 12 hr. Job Description · Job Title: Maintenance Mechanic – 8 hr and 12 hr. Shift · Department: Maintenance · Reports To: Maintenance Supervisor/Manager · GENERAL PURPOSE OF JOB · Maintain all equipment/machinery and building in ...
Food Runner

1 week ago

Maggianos Little Italy Charlotte, United States

Job summary: · Responsible for the prompt delivery of food to guests as the order is completed and ready for service in the kitchen. · Essential functions: · Must be willing and able to: · Perform varied duties to ensure all aspects of food presentation according to standing op ...
Engineer I

2 weeks ago

Marriott International, Inc Charlotte, United States

Additional Information Pay: up to $20.14/hour, Free Parking and Meals · Job Number · Job Category Engineering & Facilities · Location Renaissance Charlotte SouthPark Hotel, 5501 Carnegie Blvd, Charlotte, North Carolina, United States VIEW ON MAP · Schedule Full-Time · Located Re ...
CT Technologist

3 weeks ago

N2S Healthcare Staffing Solutions LLC Charlotte, United States

Title: CT Tech · Locations: Charlotte, NC 28210 · Duration: 13 weeks · Shift: Night/Mon - Fri 5p - 1:30a · Job Summary · The CT Technologist performs diagnostic CT procedures by department protocols and standards. · They ensure the safety and comfort of patients while producing ...
Warehouse & DC Supervisor - Night Shift

2 weeks ago

Carolina Foods, Inc. Charlotte, United States

Carolina Foods is the founding bakery of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation since 1934, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked g ...
Travel MRI Tech

1 week ago

Bluepipes Charlotte, United States Freelance

Cynet Health is seeking an experienced MRI Tech for an exciting Travel Allied job in Charlotte, NC. Shift: 4x10 hr PMs Start Date: 07/01/2024 Duration: 26 weeks Pay: $2486 / Week About Cynet Health: · Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most c ...
Airport Security Guard

1 week ago

ICTS Europe Charlotte, United States Full time

Job Details · Description · Join a Global Leader in Aviation Security · Medical, dental & vision insurance available 401K with company matching Paid vacation & holidays · ACTS-Aviation Security Inc. has an immediate opening for an Airport Security Guard at the Charlotte Douglas ...
Medical Technologist

3 weeks ago

Pride Health Charlotte, United States

Pride Health is hiring a Permanent Med Tech - Team Leader opportunity to support our client's hospital facility in Charlotte, NC. · Role: · Performs laboratory analysis on received specimens, providing clinical information for diagnosis, treatment and prevention of diseases. Resp ...
Medical Technologist

6 days ago

Pride Health Charlotte, United States

Pride Health is hiring a Permanent Medical Laboratory Technologist - Generalist opportunity to support our client's hospital facility in Charlotte, NC. · Role: · Performs laboratory analysis on received specimens, providing clinical information for diagnosis, treatment and preven ...
Processing Specialist III

1 week ago

Deluxe Charlotte, United States Full time

The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing. · 1.Handles highly complex customers with unique, specific and/or challenging p ...
Seasonal Loss Prevention Officer

1 week ago

Omni Hotels & Resorts Charlotte, United States

Location · Charlotte Hotel · The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area bu ...
Rehabilitation Nurse

1 week ago

N2S Healthcare Staffing Solutions LLC Charlotte, United States

Title: RN – Rehab · Location: Charlotte, NC 28203 · Duration: 13 Weeks · Shift: Days / Nights, 3x 12, 36/hrs. weekly · Weekend Rotation · Job Description: · • The RN Clinical Nurse I provides professional nursing care through skillful assessment diagnosis outcomes identification ...
Certified Nursing Assistant

1 week ago

Right at Home Lake Norman/Charlotte Charlotte, United States

As a Certified Nursing Assistant (CNA) with Right at Home, you will build relationships, expand the quality of life, and support the senior population who need affection and care. Your purpose will be to help these individuals enjoy life by supporting them throughout their daily ...
Medical Laboratory Technician

6 days ago

N2S Healthcare Staffing Solutions LLC Charlotte, United States

Title: Med Tech - Generalist · Location: Charlotte, NC. · Duration: Permanent with Benefits. · Night Shift: 12x3/ 7 am to 7pm, 36 Hours per Week. · Pay Range: MT - $ $41.46 MLT: $20.50-$31.25. · Job Description: · • Performs laboratory analysis on received specimens, providing cl ...
Field Service Supervisor

4 weeks ago

Clean Harbors Charlotte, United States

Hepaco, a Clean Harbors company, in Charlotte, NC is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the w ...
PCA/ Personal Care Assistant

1 week ago

Right At Home Charlotte, United States

Are you looking to make a difference in this world? Do you want a work environment where you feel valued and can call your workplace "home?" If you answered yes, than we have the job for you · We truly believe that where you work matters, and as a company our mission is to impro ...