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O'Fallon

    Customer Service Representative, Personal Risk Services - O'Fallon, United States - CHUBB

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    Regular - Full time
    Description

    Job Responsibilities:

  • Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 40-50 calls per day
  • Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood,
  • Work collaboratively with team members, and business partners to provide a quality experience for our agents
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; work overtime as needed
  • Complete additional tasks and other projects/duties as assigned
  • Qualifications :

  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
  • Previous Property and Casualty insurance experience a plus
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners


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