A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints - Bay Center, United States - NovaTech Solutions

NovaTech Solutions
NovaTech Solutions
Verified Company
Bay Center, United States

6 days ago

Savannah Johnson

Posted by:

Savannah Johnson

beBee Recruiter
Description

COMPANY DESCRIPTION
Oracom GmbH is a service provider for the real estate industry, specializing in communication.

Our service center handles initial inquiries from residents and resolves over 80% of them immediately, providing significant relief to our clients.


JOB DESCRIPTION

  • Providing telephone support for properties and tenants on behalf of property management companies, housing associations, and institutions
  • Managing customer inquiries over the phone, recording them in a specialized software application, and forwarding them to the appropriate contact person
  • Directing incoming calls to desired conversation partners
  • Recording data from potential tenants and existing customers
  • Taking necessary actions when needed (emergency notifications, hiring of contractors)

QUALIFICATIONS

  • Cross-training in customer service and real estate is preferred
  • Excellent communication skills, both verbal and written
  • Proficiency in using specialized software applications
  • Ability to handle multiple tasks and prioritize effectively
  • Willingness to take initiative and make decisions when needed
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