- Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.Computer Skills/Experience:
- Excellent proficiency in MICROS POS
- Knowledgeable in Kitchen Display System
- Excellent telephone etiquette and able to identify guest category
Essential Skills: - Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Team player
- Ability to stand, walk for entire shift
Essential Duties and Responsibilities:Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
- Assist in the M.A.C. 24/7 restaurant when there are no Room Service orders to be delivered
- Performs other duties as required to provide "Can Do" attitude and genuine hospitality
Provides food and beverage service to guests in the hotel - Processes order on the MICROS POS
- Prepares food order for delivery to the guest
- Prepares non-alcoholic drink order for delivery to the guest
- Ensures guest order has appropriate silverware and condiments
- Prompt and timely delivery of order to guest
- At the designated location, follows expected service to ensure guest satisfaction
- Processes payment on the MICROS POS for each guest order
- Assists service team as necessary to meet and exceed the guests' expectations
Sets up Room Service area appropriately for the shift by: - Ensuring that there are necessary supplies for the shift
- Restocking all needed items to bring them up to par
- Setting out condiments as appropriate
- Perform related duties as assigned by Manager.
- Maintain compliance with all company and brand policies and procedures.
Server Assistant - Provides food and beverage service to guests in the restaurant - Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
- Resets table quickly and properly
- Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
- Replenishes ice bin
- Empties trash receptacles
- Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
- Is familiar and complies will all Department of Health sanitation and food safety guidelines
- Replenishes water; makes and pours coffee
- Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
- Advises the Server if the guest requests to order additional food and beverage
- Assists service team as necessary to meet and exceed guest expectations
- Sweeps and mops floors regularly; ensuring safety guidelines are being followed
- Perform related duties as assigned by Manager
- Maintain compliance with all company and brand policies and procedures
Physical Requirements: - Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
- Must be able to lift and carry up to 15 lbs. 10%
- Minimal pushing and pulling tables up to 20 – 50 lbs 20%
- Minimal pushing and pulling of stainless steel cart up to 50 lbs 20%
- Carrying up to 5 lbs, occasionally up to 25 lbs 20%
- Continuous standing and walking on feet for an 8 hour shift
- Kneeling, bending & squatting 20%
- Full dexterity using both hands including: grasping and grabbing objects being handled 90%
- Reaching at or above shoulder height for objects 5%
- Must be able to talk, listen, and speak clearly on all communication devices.
Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.Qualifications
Experience with WiQ system, preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Source: Hospitality Online
-
Room Service
5 days ago
Hilton Waikiki Beach Honolulu, United StatesPay Range: $14/hour · Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team · The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This pers ...
-
Room Service
2 days ago
Stanford Hotel Group Honolulu, United StatesPay Range: $14/hour · Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team · The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This person ...
-
Room Service Server
2 weeks ago
Four Seasons Hotels and Resorts Hawaii County, United States Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Room Service Waithelp
2 weeks ago
The Kahala Hotel Honolulu, United StatesJob Information: Room Service Waithelp (On-Call) Job · Email Opening Apply Now Title · Room Service Waithelp (On-Call) · Description · Pay Range ($14.00-$14.00 / hourly compensation) · * This is an on-call position. · Basic Job Function: To deliver and serve food and/or beverage ...
-
Room Service Waithelp
5 days ago
The Kahala Hotel and Resort Honolulu, United States· Pay Range ($14.00-$14.00 / hourly compensation) · *This is an on-call position. · Basic Job Function: To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction · Essential Functions: Carries trays up to 30 lbs ...
-
Room Service
2 weeks ago
Hilton Waikiki Beach Honolulu, United States Full timePay Range: $14/hour Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team · The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This person ...
-
Food Service Worker- Dining Room
3 days ago
Queen's Health System Honolulu, United StatesRESPONSIBILITIES · Last Reviewed: 01/20 · Effective Date: 08/07 · I. JOB SUMMARY/RESPONSIBILITIES · Performs a variety of routine duties including but not limited to simple food preparation, service of food meal trays to customers and patients, washing and cleaning of small and l ...
-
Room Service Server
2 weeks ago
Aloha Hospitality Professionals Kailua, United StatesSalary: $17-$25/per hour · Join our dynamic and passionate Room Service team dedicated to delivering exceptional service to our guests. We're seeking a talented Server to contribute to our vision and be part of a cohesive team with global opportunities for career advancement. · ...
-
Room Service Attendant
3 days ago
Embassy Suites Kapolei Kapolei, United StatesJob Description · Job DescriptionEmbassy Suites Kapolei is seeking an enthusiastic and energetic Room Service Attendant to join our dynamic team · WHY YOU SHOULD JOIN US · You will make a starting wage of $17.05 but this may go up to $ 17.40 pending performance and the completion ...
-
Housekeeper (On-Call)
3 weeks ago
Marriott International, Inc Honolulu, United StatesAdditional Information · On-Call, Pay: $22.56-$28.20/hour · Job Number · Job Category · Housekeeping & Laundry · Location · Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule · Part-Time · Located Remotely? · N · Relo ...
-
Housekeeper (On-Call)
5 days ago
Marriott International, Inc Honolulu, United StatesAdditional Information · On-Call, Pay: $22.56-$28.20/hour · Job Number · Job Category · Housekeeping & Laundry · Location · Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States · VIEW ON MAP · Schedule · Part-Time · Located Remotely? · N · Re ...
-
Reservation Agent
2 days ago
Marriott International, Inc Honolulu, United StatesAdditional Information · On-Call, Pay: $ $30.03/hour · Job Number · Job Category · Reservations · Location · Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States · VIEW ON MAP · Schedule · Part-Time · Located Remotely? · N · Relocation? · N · ...
-
Bell Attendant
3 weeks ago
Hilton Grand Vacations Honolulu, United StatesJob Description What will I be doing? · As the On-Call Bell Attendant, you will be responsible for greeting guests as they arrive and depart from the property and assisting them with luggage. · Here's why you'll love it here – We offer an excellent benefits package to our on-c ...
-
PBX Operator
2 weeks ago
Marriott International, Inc Wake Island, United StatesAdditional Information Telephone Operator, On-Call, Pay: $ $29.51/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located R ...
-
Guest Room Attendant
3 weeks ago
Four Seasons Hotels and Resorts Hawaii County, United States Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Front Desk Supervisor
3 weeks ago
Marriott International Inc Honolulu, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITIO ...
-
Housekeeping Turndown Attendant
1 week ago
Marriott International Honolulu, United States Part timePOSITION SUMMARY · Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in ...
-
Ward Clerk
3 weeks ago
Hawaii Pacific Health Honolulu, United States Full time RegularJob Description · Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub pr ...
-
GUEST SERVICE REPRESENTATIVE
2 weeks ago
Navy Exchange Service Command Honolulu, United States Full time (35 + hours)Job Summary · : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobb ...
-
Houseperson
3 days ago
Marriott Vacations Worldwide Honolulu, United States TemporaryDescripción del empleo · Are you ready to grow your dream career and become part of our ohana? Aqua-Aston Hospitality is an operating business of Marriott Vacations Worldwide Corporation, a world premier organization with resorts in destinations around the globe. Join our team a ...
Room Service - Honolulu, United States - Hilton Waikiki Beach
Description
Pay Range: $14/hour - $15.50/hourHilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server/Relief Server Assistant to join their F&B Team
The Room Service (WiQ) Server/Relief Server Assistant is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This person will also assist with running food to and bussing guest tables in M.A.C. 24/7.
The ideal candidate is organized, detail-oriented, able to work under pressure and has the ability to create 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Flexible scheduling availability is a must as this position may be required to work varying schedules to reflect the business needs of the hotel.