Reservation Agent - Honolulu, United States - Marriott International, Inc

Marriott International, Inc Honolulu, United States

1 week ago

Description

Additional Information

On-Call, Pay:
$ $30.03/hour

Job Number

Job Category

Reservations
Location

Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States

VIEW ON MAP
Schedule

Part-Time
Located Remotely?

N
Relocation?

N
Position Type

Non-Management

POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

The pay range for this position is $24.02 to $24.02 per hour.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

Reservation Agent

1 week ago

Marriott Hotels & Resorts Honolulu, United States

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancel Reservation Agent, Agent, Res ...
Reservations Agent

1 week ago

Roberts Hawaii Honolulu, United States

** Reservations Agent** · **Job Category****:** General - Non SS **Requisition Number****:** GROUP001227 Showing 1 location **Job Details** · **Description** · **Group Sales Coordinator** · **Department:** Groups · **Reports to:** Group Sales Manager · **Status:** Exempt · ...
Reservations Agent

1 week ago

Marriott Honolulu, United States

Additional Information Pay: $30.25/hourJob Number Job Category ReservationsLocation The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess ...
Reservation Agent

5 days ago

Marriott International Inc Honolulu, United States

Additional Information On-Call, Pay: $ $30.03/hour · Job Number · Job Category Reservations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Positi ...
Reservations Agent

3 weeks ago

HYATT Hotels Honolulu, United States

Hyatt Centric Waikiki, located off Kuhio Ave in the heart of Waikiki, is seeking a Reservation Agent to join our amazing Ohana. It all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create Reservations, Agent, Reservat ...
Reservation Agent

3 weeks ago

Hyatt Place Waikiki Beach Honolulu, United States Full time

REPORTS TO: Director of Revenue Management · SUMMARY OF POSITION · The Reservations Agent will provide caring, attentive guest service while monitoring and entering room inventories and rates. The Reservations Agent is responsible for responding to guest inquiries, creating and m ...
Reservations Agent

2 weeks ago

The Ritz-Carlton Waikiki, United States Full time

Additional Information Pay: $30.25/hour · Job Number · Job Category Reservations · Location The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non ...
Sales Account Management Specialist

3 days ago

Philippine Airlines Honolulu, United States

Title: Sales Representative in HNL · Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company · Why Join Us? · Asia's First and Longest-Serving Airline · Get a chance to enjoy travel perks ...
Concierge Agent

3 weeks ago

Four Seasons Hotels and Resorts Hawaii County, United States Temps plein

About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
Community Marketing Agent- Waikiki

3 weeks ago

Travel + Leisure Co. Honolulu, United States Full time

We Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across ...
Front Office Reception

3 weeks ago

Halekulani Hotel Honolulu, United States

As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their c ...
Front Office Reception

3 weeks ago

Halekulani Hotel Honolulu, United States

As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their c ...
Call Center

3 weeks ago

Halekulani Hotel Honolulu, United States

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live ...
Guest Services Agent/Shift Leader

1 day ago

East-West Center Honolulu, United States

**Guest Services Agent/Shift Leader** · Housing Honolulu, Hawaii Minimum Experience **Mid-level** The East West Center (EWC) is accepting applications for a two-year, limited appointment for Guest Services Agent/Shift Leader in the Housing Department. This position is responsibl ...
Guest Service Agent Shift Leader

1 day ago

East-West Center Honolulu, United States

Job Description · Job DescriptionSalary: $21.53/hour · Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you Our team is currently seeking a ...
Front Desk Guest Service Agent FT/night Audit

1 week ago

OLS Hotels & Resorts Honolulu, United States

Job Details · Job Location: Luana Waikiki - Honolulu, HI · Salary Range: $ $24.72 Hourly · Description · About our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawai ...
Travel Service

1 week ago

SRT LLC Honolulu, United States

Job Description · Job DescriptionWe are looking for a friendly and reliable Travel service advisor who is passionate about helping others have a stress-free experience when making travel plans. You will work with customers through phone calls and email platforms to discuss their ...
Underwriter, Temporary Disability Insurance

2 weeks ago

HEMIC Honolulu, United States

Job Description · Job DescriptionJoin us at EPIC, part of the HEMIC Family of Companies · Voted one of Hawai`i Business' Best Places to Work for 5 Years in a Row · As an EPIC employee, you will get: · People Who Care · Voted one of Hawai`i Business' Best Places to Work, and Pacif ...
Guest Relations Agent and Driver

1 week ago

Air Methods Mechanics Honolulu, United States

Overview: · Job Summary · Guest Relations Agent and Driver will provide transportation to guests utilizing company vehicles. It is also a primary duty to In addition, this position shall offer in-person, face-to-face personalized including reservations, guest check in and brief ...
Hotel Customer Service Agent, NF-02

1 week ago

US Army Honolulu, United States

Summary Serves as a Hotel Customer Service Agent for the Front Office at the Hale Koa Hotel. This is an open continuous announcement. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must re-apply after 3 months for the next 3 month p ...