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Regional Facilities Manager - Austin, United States - JLL
Description
The Regional Facilities Manager is responsible for ensuring a high level of client satisfaction within their areas and countries of responsibility.
Delivering key initiatives as well as ensuring consistency in processes and operational FM delivery.The role delivers efficient operational facility activities to meet contractual obligations with respect to the AMER property portfolio of the Client.
A close working relationship with other regional FM's within JLL will be required by the post holder to ensure local support is used to manage local vendor performances and visits to the client's sites.
What this job involves
Team Management
Management of all operational FM's in region:Succession Planning
Personal Development Plans
Client/Stakeholder Management:
Serves as primary contact for Jones Lang LaSalle for buildings within their portfolio with regards to service delivery and escalation point.
Manage relationships within the clients Global Real Estate and Facilities teams (Area Managers) to address operational challenges head on.
Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services.
Financial Management
Assist the Finance Director with the development of property budgets and forecasts in accordance with the financial timetable.
Be a key player for achievement of the agreed financial targets for their country/areas of responsibility; revenue, expenses and debtors targets.
Quote, raise PO's and provide support to Regional FM teams for the financial management of all out of scope activities.
Ensure services are delivered in adherence to the contract.
Deliver services in line with key performance indicators, service levels.
Develop and drive the relationship with key vendors gaining knowledge of best practices across the estate and implement.
Identify and escalate all service changes to the Procurement Manager, Finance Director and Account Director.
Operational Management
Manage and ensure the quality of delivery for the Client Account.
Use and promote technology systems to support service delivery, and monitor the performance for own demise and provide as detailed the required reporting from the systems.
Deliver all regional initiatives and programs as directed.
Implement and direct all client specific initiatives such as savings targets, benchmarking and best practices.
Follow reporting, standard operating procedures, systems and HR practices in line with the regional consistent approach.
Provide monthly reporting as detailed by Account Director.
Implement and test in accordance with the contract all Business Continuity Plans for the properties within their remit and ensure these are aligned with the Client plans.
Work with the regional Health and Safety Director to build, implement and manage the output of the Roles and Responsibilities for EH&S across own estate/buildings.
Report all accidents, occupational illnesses and emergencies.
Any and all other duties and tasks assigned
Every day is different, and in all these activities, we'd encourage you to show your ingenuity.
Sounds like you? To apply you need to be:
Experienced Professional
Minimum 3 years' experience in a similar role.
Focus of 'Soft Services / Front of House' management - supporting the Client operations.
Tertiary qualifications in Facilities Management / Engineering will be advantageous.
Has managed Facilities across multiple locations.
Has experience in handling client and/or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks.
Has experience in translating client needs.
Understands Technical Processes and impact on delivery services (SOW).
The management of schedules, budgets, contracts, invoices, processes.
Quest for excellence
Through continuous improvement.
Performance Management.
Problem Solving & Strategic Thinking
Ability to connect technical matters with monetary and business.
Capacity to deal with ambiguity and solve complex problems effectively.
Analytical, proven ability to solve problems using an objective approach.
Demonstrate an ability to look at long term solutions.
Project Management & Organizational Skills
Planning & organizational skills to prioritize work and meet tight deadlines.
Demonstrated client relationship skills.
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener.
Flexible - able to adapt and effectively deal with rapidly changing, stressful situations.
Proven ability to initiate and follow through with improvement initiatives.
Able to work independently and be a team player.
Exhibits honesty & trustworthiness.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.
JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g.
child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
