System Administrator - Reno, United States - Brewer Global

Brewer Global Reno, United States

2 weeks ago

Description

Job Description

We are searching for a Systems Administrator to provide both onsite and remote IT support, ensuring clients receive exceptional technical assistance. The position is responsible for managing system updates and hands-on troubleshooting, playing a critical role in maintaining high standards of IT service. The ideal candidate is a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.

Responsibilities

This position is expected to be capable of resolving the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Serving as a point of escalation for tier 1 technicians

Qualifications

5+ years of experience in IT Support or a similar role.
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 through 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly preferred.
Active Server Certifications are preferred.
Valid driver's license and access to a vehicle for client visits.

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