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    guest service representative - Ames, United States - Gatewayames

    Gatewayames
    Gatewayames Ames, United States

    2 weeks ago

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    Description

    The Gateway Hotel & Conference Center is currently hiring a part-time Guest Service Representative to support our hotel operations. Nights and weekend availability preferred.

    **Essential Duties & Responsibilities**

    Always greet guests in a friendly and professional manner

    Perform accurate check-in and check-outs of guests daily

    Answer telephone in a timely fashion

    Make reservations over the phone and in person

    Provide mutually beneficial solutions to guest complaints

    Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift

    Exhibit teamwork throughout all departments of the hotel

    **Qualifications**1-year experience at a hotel preferred, customer service experience required. Cash handling experience necessary. Hours would vary; open availability preferred, however nights and weekend availability is required.

    *At Gateway Hotel & Conference Center we are passionate about exceeding guest expectations and giving first-class hospitality to each person that we encounter - guest or employee. If you share this enthusiasm, consider joining the Gateway Hotel team by searching our available opportunities.*

    **If you are interested in this position, please apply online**



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