- Educate, Communicate, and Collaborate clients by facilitating their service journey from the first phone call through completion of work.
- Responds with urgency and supervises all activities of restoration services specific to commercial and residential projects, including emergency services, contents, and reconstruction.
- Schedules projects assigned to successful completion.
- Takes ultimate responsibility for anything related to client and project.
- The Project Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance.
- This Project Manager role is ever evolving, and functions may be added/removed over time.
- High School Diploma or equivalent
- Associates or bachelors degree is desired especially in area of Project Management
- Experience in project management and customer service.
- Highly Organized and versed in prioritization of tasks.
- High level Communicator
- High aptitude in Microsoft office suite
- Dependable transportation
- Appropriate Attire
- 1 Year Non-Compete on File
- Net Promoter Score
- Cycle Time & Gross Margin Velocity
- Invoiced Sales, Closed Revenue, & Margin Revenue vs. quarterly goals.
- Performance as rated on the Project Manager Competency Model.
- Skill Development versus Annual Skill Development Goals
- Performance in alignment with the job description
- Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise
- Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible.
- Find and validate clients needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on clients willingness to recommend us to friends and family when work is complete.
- Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate.
- Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services.
- Create and communicate the required payment schedule.
- Generate and submit client invoices based off agreed upon payment schedule.
- Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies.
- Validate and ensure a 3-D scan is completed with Production Coordinator.
- Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects.
- Contour reconstruction work orders in RMS that achieve desired margins goals.
- Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments.
- Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS.
- Communicate and collaborate with Production Coordinator to schedule PD technicians.
- Daily supervise PD technicians & Sub Contractors to ensure daily goals are met that follow the labor & material budgets.
- Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
- Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis.
- Maintain communication and build trust with Adjuster throughout each project.
- Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC/COS), and collect all final payment from customers.
- Deliver job file for closing.
- Maintain a strong field presence, while balancing the necessary desk work required for admin. When in doubt, be in the field.
- Participate in on call rotation.
- Professionally handle and resolve all complaints in a timely fashion.
- Secure necessary permits and inspections.
- Validate jobsite readiness for upcoming trades including giving direction on necessary materials to have on-site.
- Ensure that all Warranty work on an ongoing basis is completed as it arises
- Recruit, on-board, and retain necessary levels of sub-contractors and vendors to complete projects in a timely fashion.
- Manually work alongside crews as the need arises.
- Provide input to other management based on observations from the field
- Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
- Share your office365 calendar with your supervisor on an ongoing basis.
- Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)
- Participate in marketing and business development as the need arises.
- Participate in emergency services when an All Hands-On Deck scenario arises.
- Participate in ongoing problem solving and practicing continuous improvement of the department and company.
- Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
- This is a full-time position.
- Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.
- Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed.
- Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.
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Restoration Project Manager - Saint Paul, United States - Paul Davis Restoration of Greater MSP and the Northland
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