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    Service Manager - Tulsa, United States - Tri County Equipment

    Tri County Equipment
    Tri County Equipment Tulsa, United States

    1 week ago

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    Description

    **Location:** Burton

    **Type of Employment:** Full Time **Department:** Service

    Position Specifics:

    **Reports to:** Corporate Service Manager

    **Supervises:** Service Technicians

    Purpose:

    Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

    Responsibilities:

    Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

    Assists with the development and training of service personnel and may complete performance reviews of service staff

    Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction

    Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals

    Participates in the development and execution of the Corporate Service Marketing Plan

    Coordinates customer clinics, field days and related promotional events

    Reviews work orders for completeness and accuracy prior to customer billing

    Ensures all departmental tools, equipment, and vehicles are in good working order

    Manages recruiting, staffing and employee development activities for employees reporting to this position

    May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget

    Experience, Education, Skills and Knowledge:

    3+ years experience in Service Department operations

    Ability to use standard desktop load applications such as Microsoft Office and internet functions

    Ability to write and speak effectively to individuals and groups

    Familiar with John Deere and competitive products, espeically small engine equipment

    Ability to analyze and interpret internal reports

    Ability to work extended hours and weekends

    Excellent customer service skills

    High School Diploma or equivalent experience

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