Customer Service Representative - Volga, United States - PRAIRIE AQUATECH

PRAIRIE AQUATECH Volga, United States

Found in: Lensa US 4 C2 - 5 days ago

Description

COMPANY DESCRIPTION

Prairie AquaTech Manufacturing, LLC dba Houdek is a manufacturing company based in Volga South Dakota that is improving animal health and nutrition by providing high-quality feed ingredients. Using patent-pending technologies licensed on a worldwide, exclusive basis from South Dakota State University and developed internally, the Company is upgrading soybean meal to high-quality ingredients used in aquaculture and other animal feeds.

JOB DUTIES

As a key member of the Customer Service Team team, this role will report to the Director of Supply Chain and will be responsible for the following:

Collaborate with management teams to stay updated on products, services, and policies.
Answer incoming domestic and international customer inquiries.
Develop and maintain accurate customer account records.
Communicate with customers via email and/or phone to provide timely updates on products and services as needed
Work closely with logistics and regulatory teams to prepare export documentation and track international shipments
Understand and support quality, safety, and regulatory standards for domestic and international product orders
Record customer information and feedback and provide details to applicable team members
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Coordinate with sales and regulatory to manage requests, documentation, and tracking of all product sample requests
Maintain effective work relationships with all Houdek personnel.
Other duties as assigned.

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Preferred 5+ years of experience in a customer service role
Experience in the animal nutrition industry a plus
Excellent written and verbal communication skills.
Strong computer skills and proficiency in Microsoft Office products
Ability to manage multiple projects simultaneously.
Strong organizational skills
Ability to be flexible and take on challenges in a fast-paced dynamic environment.

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