Jobs
>
Front Desk Agent
>
Houston

    Front Desk Agent - Houston, United States - Sage Hospitality Resources, LLP

    Default job background
    Description
    Why us?

    Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus

    Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel

    acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a

    pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,

    celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square

    feet of meeting space, a signature restaurant, Rosalie, a

    hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space, Sloan/Hall luxury

    goods, and an all-natural salon.

    As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in

    everything we do. We believe in enriching lives one experience at a time. More than a slogan, we

    empower our employees to make positive impacts on the communities in which we live and work. By

    providing genuine service we build relationships with our guests and value for our shareholders, and we

    create unforgettable experiences.

    We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it

    breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders

    do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage

    recognizes that your success is about more than the work you do-it's really about who you are, which

    is why we invest in your personal and professional growth. We hope you consider joining us

    Job Overview

    Join us at the beautiful C.

    Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team.

    We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system.

    If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

    Responsibilities


    • Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
    • Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
    • Handle guest inquiries, requests, and special arrangements with a keen attention to detail
    • Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
    • Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
    • Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
    • Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
    • Uphold security and privacy standards to ensure guest safety and confidentiality.
    • Foster a friendly, professional, and luxury-oriented atmosphere for guests.
    • Other duties on an as-needed basis
    Qualifications

    Education/Formal Training/Experience


    • Minimum of 6 months of front desk experience in a luxury hotel setting
    • Proficiency in using the OnQ property management system.
    • Exceptional interpersonal and communication skills
    • Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
    • Impeccable grooming and professional appearance
    • Flexibility to work various shifts, including evenings, weekends, and holidays.
    • High school diploma or equivalent; hospitality or related degree preferred.
    • Certification in hotel front desk operations is a plus
    Physical Demands


    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Must be able to read written communiques and monochrome computer screen.
    • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
    • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
    • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
    • Mobility - must be able to reach all areas of hotel to assist clients.
    • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
    Environment

    Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

    Benefits


    • Comprehensive health and dental insurance
    • 401(k) retirement savings plan
    • Generous paid time off and holidays
    • Career advancement opportunities
    • Employee discounts on Hilton stays.
    • Ongoing training and development programs
    • Tuition Reimbursement ... and much more

    ID:

    Position Type:
    Regular Full-Time


    Property :
    C. Baldwin Houston


    Outlet:
    Hotel


    Category:
    Front Desk & Guest Services

    Address : 400 Dallas Street


    City :
    Houston


    State :
    Texas

    EOE Protected Veterans/Disability

  • Homewood Suites Houston Northwest Cy Fair

    Front Desk Agent

    1 week ago


    Homewood Suites Houston Northwest Cy Fair Houston, United States

    We're in northwest Houston, just off US 290 and minutes from Beltway 8. Less than two blocks from North Cypress Medical Center and Memorial Hermann, our suites offer a comfortable family retreat with fully equipped kitchens and separate living and dining areas. · The Homewood Sui ...

  • Sun Coast Resources, Inc.

    Help Desk Agent

    1 week ago


    Sun Coast Resources, Inc. Houston, United States

    **TITLE**:Help Desk Agent · **LOCATION**:Houston, TX · **POSITION REPORTS TO**:Service Desk Manager · **SCHEDULE**:Monday through Friday. 7:30 am to 4:30 pm, Occasional overtime and weekends required. 9-80 work schedule option available · **COMPENSATION**:Commensurate with skills ...

  • Hyatt Regency Houston Galleria

    Front Desk Agent

    3 weeks ago


    Hyatt Regency Houston Galleria Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Springhill Suites Hou DT Convention

    Front Desk Agent

    1 week ago


    Springhill Suites Hou DT Convention Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hyatt House/Hyatt Place Hou Med Ctr

    Front Desk Agent

    3 weeks ago


    Hyatt House/Hyatt Place Hou Med Ctr Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Courtyard Houston Galleria

    Front Desk Agent

    2 weeks ago


    Courtyard Houston Galleria Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hilton Houston Medical Center

    Front Desk Agent

    1 week ago


    Hilton Houston Medical Center Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Extended Stay IAH Airport

    Front Desk Agent

    1 week ago


    Extended Stay IAH Airport Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Courtyard Houston Dt/Conv Ctr

    Front Desk Agent

    1 week ago


    Courtyard Houston Dt/Conv Ctr Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • InterContinental

    Front Desk Agent

    2 weeks ago


    InterContinental Houston, United States Part time

    **Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...

  • Fairfield Inn Houston/The Woodlands

    Front Desk Agent

    1 week ago


    Fairfield Inn Houston/The Woodlands The Woodlands, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Holiday Inn Express/ Staybridge Suites Houston Galleria Area

    Front Desk Agent

    2 weeks ago


    Holiday Inn Express/ Staybridge Suites Houston Galleria Area Houston, United States

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable man ...

  • Access Dx Laboratory

    /front Desk Agent/

    1 day ago


    Access Dx Laboratory Houston, United States

    We are currently looking for Front Desk Agent full or part-time available (Hiring Fast) · **Job Types**: Full-time, Part-time · Pay: $ $25.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · Work Location: In person ...

  • The Chifley Houston, Tapestry Collection by Hilton

    Front Desk Agent

    2 weeks ago


    The Chifley Houston, Tapestry Collection by Hilton Houston, United States

    **Job Summary**: · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality. · **Essential Job Functions**: · - This d ...

  • Hotel Zaza Memorial City

    Front Desk Agent

    2 weeks ago


    Hotel Zaza Memorial City Houston, United States Full time

    **Summary**:To ensure appropriate checking in and checking out of guests and providing services to all guests in a courteous and professional manner. · **Essential Functions**: · - To be thoroughly acquainted with all check-in and check-out procedures and policies. · - Be fully a ...

  • HomeTowne Studios & Suites by Red Roof

    Front Desk Agent

    2 days ago


    HomeTowne Studios & Suites by Red Roof Houston, United States

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $14.00 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel ...

  • Texas Western Hospitality Group

    Front Desk Agent

    1 day ago


    Texas Western Hospitality Group Houston, United States

    Books guest reservations and/or coordinates with reservation center · Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns ro ...

  • Ponte Inc.

    Front Desk Agent

    2 days ago


    Ponte Inc. Texas City, United States

    Summary: We are looking for the best of the best Previous Front Desk & Night Audit experience with Hilton, Marriott or IHG is a must Must be available to work all days and any shift that the needs of the business require. · Represents the hotel to the guest throughout all stages ...

  • Hyatt Regency Houston West

    Front Desk Agent

    4 days ago


    Hyatt Regency Houston West Houston, United States

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Peop ...


  • Sincere Hospitality Houston, United States

    **Sincere Hospitality is actively hiring for a Front Desk Agent** · **Who we are** · Sincere Hospitality is a **_brand new_** management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and ...