Front Desk Agent - Houston, United States - Homewood Suites Houston Northwest Cy Fair
3 weeks ago
Description
We're in northwest Houston, just off US 290 and minutes from Beltway 8.Less than two blocks from North Cypress Medical Center and Memorial Hermann, our suites offer a comfortable family retreat with fully equipped kitchens and separate living and dining areas.
The Homewood Suites by Hilton Northwest Houston Cy Fair hiring Front Desk Agents.The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
As a Front Desk Agent your responsibilities will include:
- Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
- Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
- Able to work through customer service related issues
- Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning
Requirements:
- Available on flexible shifts on Weekday, Weekends and Holidays.
- Possessing strong written and verbal communication skills
- Previous hotel front desk experience
- Proficient with technology
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