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    Order Management Specialist - Scottsdale, United States - Carlisle Fluid Technologies, LLC

    Carlisle Fluid Technologies, LLC
    Carlisle Fluid Technologies, LLC Scottsdale, United States

    2 days ago

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    Description

    Job Description

    Job DescriptionWe are looking for a skilled problem-solver to join our growing team located in Scottsdale, AZ. This front-line onsite role needs an enthusiastic individual who thrives on making an impact and winning. The successful candidate must be able to listen critically to customer issues and then offer a unique and innovative solution for each challenge. You will be trained on our customer experience vision, COS problem-solving techniques, and product knowledge which will all be critical in helping you serve as a valuable resource to our distributor and end-user customers.

    PRIMARY RESPONSIBILITIES

    • Create, maintain, and enhance the customer experience across all functions
    • Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery
    • Respond to distributor and end-user inquiries regarding product selection, pricing, and deliveries
    • Partner with Sales Managers to provide exceptional service to colleagues, distributors, and end users
    • Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood, and met throughout the organization.
    • Act as the first line of communication to customers as needed with strong and professional written and verbal communication
    • Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships

    DAILY TASKS

    • Efficiently and accurately receive, coordinate, and process all sales orders based on customers' requests received via email, fax, and EDI
    • Proactively answer customer calls and respond to customer inquiries while documenting all communication into the ERP system
    • Expedite orders, provide status, and resolve inquiries
    • Process warranty claims, returns, and credits as needed
    • Strives to meet departmental metrics as outlined by Management
    • Maintain a network of appropriate contacts and nurture well-functioning relationships with the various engineering and manufacturing facilities
    • Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery

    SKILLS AND QUALIFICATIONS

    • Customer service-oriented and energized by helping others Possesses outstanding interpersonal skills, positivity, and enthusiasm
    • Previous manufacturing experience and/or understanding of the manufacturing
    • Possesses, or can develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments
    • Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction
    • Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners
    • Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, and creative insight into problem-solving. Able to multi-task, manage time, and balance multiple priorities simultaneously
    • Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external View complaints as opportunities, act as a customer advocate, and be dedicated to building relationships for long-term mutual benefit
    • Mathematical competency for calculating pricing and converting units of Analytical.
    • Excels at working both independently and Able to work with minimal supervision. Keeps supervisor sufficiently informed.
    • Comfortable with appropriate risk-taking; exercise good judgment in making calls when "perfect" information and solutions are not attainable.
    • Comfortable in speaking up when discussion is needed
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