Hotel Front Desk Agent Ft - Naples, United States - Springhill Suites Naples

Springhill Suites Naples Naples, United States

3 weeks ago

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

If this sounds like you, apply today Responsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Mitigate customer complaints as needed
Work with the housekeeping staff to ensure rooms are ready for new guests

Bookkeeping:
keep accurate records of all hotel guest account information

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications:
Comfortable taking telephone calls and mitigating stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school graduate, GED recipient, or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Exhibits working knowledge of Microsoft Office and reservation management systems Ability to stand for the entirety of a shift

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