Hotel Front Desk Agent - Naples, United States - Springhill Suites Naples

Springhill Suites Naples Naples, United States

3 weeks ago

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Communicate with housekeeping to make sure guest rooms are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

Ability to stand for the entirety of a shift

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Must have graduated high school, received a GED or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Has experience answering telephone calls and troubleshooting stressful situations
1+ year of hotel industry experience or related job preferred

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