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    Advancement Associate Specialist - Buffalo, United States - Trocaire College

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    Description

    WHO WE ARE


    Trocaire College changes the trajectory of the lives of its students as well as the community in which our graduates serve.

    We help our students of promise recognize their own talents and maintain their motivation while providing them the means by which to grow intellectually and emotionally.

    Graduates of Trocaire are sought by Buffalo employers across some of the most in-demand industries for their exceptional character, skill and dedication.

    The goal of a Trocaire College degree is to equip our students to become graduates of choice, fully prepared to thrive in a variety of in-demand career-oriented professions.

    Description


    The Advancement Associate Specialist is responsible for services and operations related to all aspects of the Office of Advancement including administrative support to the Vice President of Mission and Advancement.

    Responsibilities include support in preparing alumni & donor reports, systems documentation, records maintenance, utilization of Donor Perfect software, ensuring the data integrity of the processing of all donations, pledges & acknowledgments through the database, reconciliation, and transfer of funds to appropriate accounts and the prospect management system.

    As a database support administrator, data governance is a key priority to this position.

    Additionally, this position manages the front line reception and is often the first point of communication with the college's key stakeholders.

    As an essential and integral member of the Advancement team, the Advancement Associate Specialist will strive to maintain and ensure a donor-centered experience within a fast-paced, diversely tasked working environment.

    The Advancement Associate Specialist must be a goal oriented team player who has a strong work ethic and is self-motivated.

    Key Responsibilities


    • Proactively manage, plan and implement tasks associated with strategic priorities & activities, including the college's Annual Fund, Spring Soirée (signature fundraising event), and other Advancement initiatives.
    • Database support for the alumni and donor database using Donor Perfect.
    • Work closely with the Advancement staff including the Vice President of Mission and Advancement and the office of the President to support the processing of all donations, pledges, acknowledgments and necessary reports as requested.
    • Supporting prospect research for new and existing prospects through utilization of resources internal and external.
    • Liaison with Donor Perfect support staff and other resources to build expertise using Donor Perfect and provide training to the department and other staff as directed.
    • Maintain budget spreadsheets. Provide daily and periodic Advancement accounting.
    • Provide administrative support to the Vice President of Mission and Advancement through coordination of communications, meetings and events for volunteers, donors, prospects and alumni.
    • Provide prospect research and tracking support as needed.
    • Participate in donor funded scholarship awards coordination and stewardship process.
    • Commit to enriching the lives of students by promoting a positive learning environment; enhancing the quality of the student experience; and philosophically supporting programs and policies that facilitate student success.
    Database Management


    • Provide support for the CRM database (currently DonorPerfect), maintaining integrity of over 15,000 constituent records; generate queries, mail merges, reports and contact information.
    • Generate financial reports and donor listings that track YOY and YTD progress related to overall fundraising, grant activity and restricted funds.
    • In collaboration with the Advancement team, establish and maintain compliance with standard operating procedures for CRM entries and digital filing system.
    • Participate in ongoing training to learn and utilize full capability of information systems.
    • Support and maintain other IA software applications.
    Gift Processing & Acknowledgement


    • Serve as first point of contact to process all gifts and coordinate donor acknowledgment in a timely manner, ensuring proper recognition to all entities.
    • Maintain donor and gift records by accurately coding in CRM system and preparing gift deposits; investigate and accurately and diligently update system discrepancies.
    • Prepare monthly and FYE gift reconciliation reports for the Finance Department and auditors.
    • Research and write special acknowledgement and stewardship letters as needed.
    • Generate lists and reports related to prospect lists, pledges, receipts and donor agreements.

    Minimum Qualifications:

    • 3-5 years of experience with a Bachelor's Degree preferred OR a minimum of 5 years office management or related experience in higher education or non-profit advancement office or similar professional environment.
    • Advanced computer skills, including search engines, CRM, Microsoft Office & Teams applications, with the ability to train others in system usage.
    • Solutions-oriented team player with exceptional communication and interpersonal skills.
    • Highly motivated, demonstrated self-starter with ability to manage multiple, complex tasks, and adapt to changing needs and shifting priorities.
    • Strong organizational skills and extremely high attention to detail.
    • Ability to think critically; eagerness to learn and make a difference.
    • Excellent customer service and hospitality skills.
    • Ability to maintain strict confidentiality and take direction.
    • Perform other job duties as assigned.
    • Must have a valid driver's license and functioning vehicle
    • Must be available and willing to work evenings and weekend.

    Preferred Qualifications:

    • Proficient with Donor Perfect or other fundraising software/CRM database systems
    • Takes pride in detail work, such as proof reading and data management.
    • Demonstrated skills in an educational environment utilizing a customer-oriented and service-centered attitude.
    • Project coordination skills.
    • Ability to interact cordially and professionally with key stakeholders.
    • Commitment to the Mercy mission.

    Job Specific Competencies:

    • Advanced competence in Microsoft Office.
    • Advanced experience with data base/CRM management software.
    • Extremely high attention to detail.
    • Exceptional interpersonal skills to work with donors, prospects, alumni, administration, faculty, staff, and students.
    • Able to work in fast-paced environment and multi-task.
    • Ability to handle confidential information with discretion.
    • Ability to prioritize work to meet production needs and deadlines.
    • Flexibility, a positive attitude, and willingness to be a team player.
    • Some evening and weekend hours may be required.

    Position Specifications and Working Conditions:


    The physical demands and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate. The work is primarily indoors, but outdoor travel may be required. Ability to interact visually and tactilely with typical computer and electronic equipment. General office environment. May require long periods seated at a computer. May require standing for extended periods particularly during events. Requires close work on a computer screen for extended periods. May require lifting up to 20 lbs. Stair climbing may be necessary.


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