Quality Engineer - Devens, United States - Watson-Marlow Fluid Technology Solutions

Watson-Marlow Fluid Technology Solutions Devens, United States

2 weeks ago

Description

Quality EngineerLocation: 16 Bulge Road, Devens, MABenefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and moreWebsite: 're currently seeking a Quality Engineer to join us.

You'll join a dynamic team ofengineers, salespeople, marketers, administrators, designers, assemblers,chemists, web developers, accountants, analysts, programmers and many more.
Globally we are united by our shared values that drive our culture. We want tobe an employer where you make our difference.
At WatsonMarlow Fluid Technology Solutions, you face different challenges every singleday. You are empowered to dream bigger and work smarter. You have time to liveyour life outside of your job.
We offer a full induction withtraining and ongoing support for all our systems and products. Along with thisyou'll gain access to SSE academy where you can upskill and develop at your ownpace. Watson Marlow Fluid TechnologySolutions is an SSE PLC Group company ). SSE (London Stock Exchange -FTSE 50) is a manufacturer of engineered solutions, employing 8500 peopleacross 130+ operating units globally. We offer a range of fluid handlingsolutions across the biotech and industrial markets.

This role will focus on:
Role SummaryWith your strong Quality Engineer background, you will have robustinvestigation experience and exceptional problem-solving and analytical skills.

Accordingly, the Quality Engineer is highly customer focused, requiringexcellent interpersonal and communication skills (oral and written) to managequality assurance responsibilities and ensure compliance across and at alllevels of the organization on major programs.

The purpose of this role is to respond to customer complaints in a timelyand professional manner and reporting to the relevant departments on thesecomplaints.

Investigate the causes behind the complaints, using problem solvingtechniques and create reports for the customer. What you'll be doingResponding to customer complaints in a timely & professional manner.
Investigate the causes behind the complaints, using problem solving techniques.
Create reports for the customer.
Report out to the relevant departments on the complaints received. Test and investigate the reported faults on hose returns.

Log the returns details into the EQMS database, and ensure the information is kept up to date with the results of any investigation and also a record of any communication with the customer.

Work with the Technical team (where applicable) to create a report for the customer detailing the faults, investigation and recommendations.

Review any complaints due to Aflex error to ensure the defects are covered in the relevant FMEA.Drive Root Cause Analysis meetings, providing detailed outcome and action plan resulting from the meeting.

Monitor CAPA and validate for closureFollow up any complaints/issues with the customer to ensure they are satisfied with the resolution.

Liaise with Department Heads/Technical to identify suitable corrective and preventative actions. Collate Monthly statistics into spreadsheets already developed, in the required time frame. Report any trends as soon as they are identified to the Quality Manager in the first instance.
Create means of monitoring these trends to create a visual dashboard.

Identify and suggest any improvements to the customer returns processIdentify improvements in the reporting of customer returns that would provide more accurate informationLead improvement projects to improve reporting and customer returns processes.

Carry out audits in each manufacturing department when workload allowsCarry out calibration to assist other members of the departmentTo be successful in this role, youwill need:

This is a customer facing role, so a professional attitude is required when responding to customer complaints, whether it is a verbal or written response.

To deal with all customer complaints in a timely manner to a satisfactory resolution.
Good working knowledge of quality systems.

Strong analytical backgroundUse of problem-solving techniquesStrong organizational skillsGood Microsoft excel, work, PowerPoint, project capabilitiesLeadership and project management skillsClosing date: May 27, 2024As a growing and ambitious organization with apresence in over 60 global locations and across multiple markets, we can offeryou the working environment and support needed to be successful.

We arecommitted to achieving workforce diversity and creating an inclusive workingenvironment. We welcome all applications irrespective of social and culturalbackground, age, gender, disability, sexual orientation, or religious belief.

Equal Opportunity EmployerWatson-Marlow Fluid TechnologySolutions is an Equal Opportunity Employer committed to diversity and theprinciples of equal employment in the workplace.

We prohibit discrimination andharassment of any kind based on race, color, age, sex, religion, sexualorientation, national origin, disability, genetic information, pregnancy,creed, ancestry, marital status, military or veteran status, or other protectedcharacteristics as outlined by federal, state, or local laws.

This policyapplies to all employment practices within our organization, including hiring,recruiting, promotion, termination, layoff, recall, leave of absence,compensation, benefits, training, and apprenticeship.

Watson-Marlow FluidTechnology Solutions makes hiring decisions based solely on qualifications,merit, and business needs at the time.
About Watson-MarlowEveryday, we help companies across the globe to be more efficient and sustainable. Watson-MarlowFluid Technology Solutions (WMFTS) is the world leader in niche peristalticpumps and associated fluid path technologies.

Comprising ten establishedbrands, each with their area of expertise, but together offering our customersunrivalled solutions for their pumping and fluid transfer applications.

Together with our colleagues across Spirax-Sarco Engineering plc, we are proudto be a FTSE 50 company.

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