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- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.
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Healthcare Practice Administrator - Lawrence, KS, United States - Gentle Care Animal Hospital
Description
Gentle Care Animal Hospital was created to offer a wide range of veterinary services: preventive care, wellness exams, internal medicine, pet surgery, and dental care.
In addition to customary services, Gentle Care offers a blend of traditional and integrative veterinary medicine to meet the need of every patient and owner.
Gentle Care also offers both medical and general pet boarding exclusively to their current clients and is one of only a few animal care facilities to provide its own 24-hour emergency care, handled by staff veterinarians.
Ermeling's vision was not limited to excellence in the care of pets:the Gentle Care owner education program was designed to support every pet owner through all the stages of their pets' lives.
A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures.The veterinary practice manager's responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently.
You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking.
Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.
Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners' orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners' orders concerning animal care and treatment.Ensuring that pet owners' complaints are promptly addressed and resolved.
Preparing employee work schedules and managing the office staff.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Answering telephone calls in a polite and professional manner.Establish inventory control system to assure adequate stocks of supplies are available. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
Promptly notifying the appropriate veterinary staff of emergency cases.
Interviewing suitable office staff candidates and providing training to office employees as needed.
Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
Highly organized and possess computer skills
Open availability with flexibility to change hours based on hospital's needs
Ability to sit or stand and work at a computer for long periods of time.
We offer our staff:
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
